AV/VTC Technician

Job Summary

This position provides front-end AV/VTC support for the SEC ISS contract, ensuring reliable operation of meeting and event technologies across supported SEC spaces. The role is responsible for maintaining the readiness of conference rooms, auditoriums, and multipurpose rooms while resolving user issues quickly and professionally. In alignment with PWS AV/VTC requirements, the technician supports Webex and Microsoft Teams collaboration services, live event execution, and post-production editing. The position also delivers user training and documentation to improve adoption, reduce recurring incidents, and sustain service quality.

Primary Responsibilities

• AV/VTC Room Operations: Inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational.
• Collaboration Platform Support: Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes.
• Live Event and Broadcast Support: Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs.
• Training and Documentation: Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery.

Required Qualifications

• Citizenship/Work Authorization: Must meet contract requirements.
• Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
• Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).
• Experience: Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing.
• Technical Skills: AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration.

Preferred Qualifications

• Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions.
• AVIXA CTS certification (CTS-I or CTS-D preferred).
• Experience coordinating live captioning and sign-language interpretation support.
• Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments.
• Experience with AV refresh, upgrade, and modernization efforts in secured environments.
• Dante Level 1 or Level 2 when supporting Dante-based audio transport environments.

Work Environment

• Operational Support: May require participation in on-call or surge support activities depending on operational needs.
• Location: On-site at SEC HQ, Washington, DC.
• Travel: As required per contract direction.

About Washington, DC: Washington, DC, the capital of the United States, is known for its rich history, iconic monuments, and vibrant cultural scene. It offers a dynamic environment for professionals seeking career growth and development.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.  

Equal Opportunity Employer (EEO) 
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. 

Americans Disabilities Act (ADA) 
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation. 

Candidate Privacy
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AI Recruiting Disclosure 
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.