FoodPRO is seeking a dependable, detail-oriented Customer Service Representative to support our Avery Clark Produce accounts. This position is responsible for providing responsive customer service, accurately processing orders, coordinating with the outside sales team, and ensuring that customer requests are handled efficiently and professionally.
The ideal candidate is organized, accurate, responsive, and comfortable working in a fast-paced environment where attention to detail and follow-through are essential.
Essential Duties & Responsibilities
Respond promptly and professionally to customer email requests.
Contact customers by phone to receive, confirm, and process orders.
Coordinate customer orders and requests with the outside sales team.
Enter orders accurately and efficiently while meeting established deadlines.
Verify orders for accuracy before processing.
Run, review, and analyze reports as needed.
Initiate and process customer credits accurately and in a timely manner.
Follow established company and department procedures and standards.
Maintain a professional, positive, and customer-focused environment.
Communicate effectively with customers, sales representatives, and internal departments.
Prioritize multiple requests and responsibilities while maintaining accuracy and timely completion.
Demonstrate strong attention to detail and follow-through in all aspects of the position.
Requirements
Qualifications & Skills
Excellent customer service and communication skills.
Strong attention to detail and a high degree of accuracy.
Ability to work efficiently while maintaining quality and accuracy.
Strong organizational and time-management skills.
Comfortable communicating with customers by phone and email.
Ability to follow established procedures and meet deadlines.
Strong computer and data-entry skills.
Ability to work independently while also collaborating effectively with the outside sales team.
Previous customer service, order entry, food distribution, or related experience preferred.
Education: High School Diploma or equivalent
Physical Qualifications:
Regularly spend long hours sitting and using office equipment and computers