We are seeking a detail-oriented and client-focused Aviation Client Service Advisor to join our team. The Client Service Advisor is responsible for servicing and supporting client accounts, managing renewals, maintaining strong insurance company relationships, and ensuring a high level of customer satisfaction.
This role is ideal for an experienced customer service, insurance or aviation professional who thrives in a service-driven environment and is committed to delivering accurate, timely, and proactive client support.
Key Responsibilities
Client Account Servicing
Serve as the point of contact for assigned client accounts
Manage day-to-day servicing needs including policy changes, endorsements, certificates, and audits
Respond promptly and professionally to client inquiries and service requests
Conduct policy reviews to ensure appropriate coverage and alignment with client needs
Renewals & Retention
Help manage the renewal process from start to finish, including data collection, submissions, quote review, and renewal presentations
Coordinate with producers and insurance companies to obtain competitive renewal coverage options
Support agency retention efforts by providing consistent, high-quality service
Carrier & Underwriting Coordination
Work closely with insurance company underwriters to obtain quotes and negotiate pricing and coverage terms
Prepare and submit accurate applications with supporting documentation
Monitor underwriting guidelines and requirements to ensure compliance
Compliance & Administrative Duties
Maintain accurate and up-to-date client records in Applied EPIC
Ensure policies, endorsements and documentation comply with state regulations and agency procedures
Assist with customer claims
Maintain required licenses and complete continuing education as required
Invoicing and payment follow up
Collaboration & Support
Work collaboratively with producers, account managers, and leadership
Assist with onboarding new accounts
Identify opportunities for process improvement and operational efficiency
Qualifications
Experience
Minimum of 3 years of customer service experience, insurance or aviation experience is a plus.
Ability to manage multiple accounts and deadlines with accuracy and attention to detail
Education
Associates or Bachelors degree preferred with an emphasis on Business Administration, Finance, Risk Management & Insurance, Marketing, Accounting or a related field
Equivalent insurance industry experience may be considered in lieu of a degree
Skills & Competencies
Strong written and verbal communication skills
High level of organization and attention to detail
Ability to work on your own or as a part of a team
Client-focused mindset with strong problem-solving abilities
Ability to explain insurance concepts clearly and professionally
Proficiency with Microsoft Office and insurance agency systems
Compensation & Benefits
Starting salary of $55,000 and higher, based on experience and qualifications
Performance-based increases and career advancement opportunities
Paid time off and paid holidays
Health, dental, vision, and retirement benefits (as applicable)
Continuing education and professional development support
Why Join Us?
Competitive compensation with long-term growth potential
Supportive, team-oriented work environment
Opportunity to work with established carriers and a diverse client base
Emphasis on service excellence and client retention
Stability and career growth within a respected insurance organization