Aviation Janitorial General Manager

Overview

The General Manager is Responsible for those client facilities and personnel under his / her supervision to ensure that the Company is providing professional and quality Janitorial Services and to ensure compliance with all safety, quality, and compliance standards established by the company, by our clients, and by regulatory authorities. Employee is also responsible for ensuring that the planned profitability of responsible accounts is realized.

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members 

Responsibilities

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and effectively.
• Account Management: Oversee and manage all aspects of assigned client accounts, ensuring that services are delivered according to client expectations and contract terms.
• Service Coordination: Collaborate with operations teams to schedule and oversee cleaning services, ensuring that all tasks are completed to the highest standards of quality and efficiency.
• Quality Assurance: Conduct regular site visits and inspections to monitor service quality, identify areas for improvement, and ensure compliance with company standards and client requirements.
• Contract Management: Negotiate, renew, and manage service contracts, ensuring that all terms are met and that any changes or amendments are communicated effectively to all parties involved.
• Budgeting and Cost Control: Manage account budgets, track expenses, and ensure that services are delivered within the agreed financial parameters.
• Reporting: Prepare and deliver regular reports on account performance, service quality, and client satisfaction to both clients and company management.
• Problem Resolution: Address and resolve any service issues or client complaints promptly, ensuring a positive outcome for both the client and the company.
• Team Coordination: Work closely with janitorial staff and supervisors to ensure they are well-informed about client expectations and are equipped to meet those expectations.
• Business Development: Identify opportunities to expand services within existing accounts and support the acquisition of new accounts by providing excellent service and fostering strong client relationships.
• Training and Development: Assist in training janitorial staff on client-specific needs and expectations, ensuring that all team members are well-prepared to deliver exceptional service.

Qualifications

Minimum Requirements:

• Five (5) years demonstrated customer focused experience.
• Five (5) or more years of management experience.
• Three (3) or more years of budgeting, expense control and scheduling experience.
• Excellent communication and leadership skills.
• Experience in industrial cleaning and aviation preferred
• Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check.
• Individual must also provide driver’s license information so that the Company may conduct a motor vehicle history check.

Preferred Qualifications:

• Proven ability to manage groups of 10-100
• Leadership personality, client facing
• Ability to work flexible hours to monitor and manage various shifts
• Strong decision -making capabilities
• Ability to motivate and lead people and hold employees accountable
• Above-average communication, collaboration, and delegation skills

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history.