Aviation Operations Specialist (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Aviation Operations Specialist has a working knowledge of NetJets operations, with responsibilities ranging from introductory airport analysis and determining airport and aircraft capabilities, to coordinating the logistical tasks required for flawless flight execution. The Aviation Operations Specialist works throughout the booking lifecycle to identify and mitigate operational and service challenges to flight requests, recommending options that are customized to the Owners preferences and appropriate to the context of the flight. The Aviation Operations Specialist collaborates with other NetJets teams to mitigate risks to service so that the day-of execution of the flight appears effortless in the eyes of the Owner.

Tasks and Responsibilities

• Effectively communicate options to support the best possible flight experience and are customized to the Owner and the context of flight. Communication must be delivered in a manner that is appropriate to the audience, and that supports exceptional service and an effortless experience for the Owner. The Aviation Operations Specialist may communicate directly with the Owner, as dictated by the situation.
• Carry out quality and service reviews of flight reservations and then take ownership of mitigation options. Evaluate any factors that may keep the flight from meeting or exceeding the service expectations of the Owner. Examples include reviewing Owner flights at the time of booking and providing guidance on fuel stops, weather sensitive airports, and cargo or capacity considerations. This process involves coordinating with other NetJets teams as appropriate before transitioning responsibility to the day of execution teams. Throughout, the goal is to identify and implement options that mitigate potential issues while ensuring the Owner's experience appears seamless.
• Assist with airport research and analysis by gathering information and coordinating with airport, city, and state contacts. Support senior team members by learning about airport equipment, navigational aids, instrument procedures, aviation regulations, aircraft performance, and company flight operations. Help update and maintain internal data related to airport and aircraft capabilities and operational limitations
• Act as the central point of contact for operational and service-related questions that arise at time of booking with subsequent follow-up, consulting with Aviation Operations Specialist, Seniors and subject matter experts as necessary. Responsible for effective collaboration with Scheduling, Owner Services, International Trip Planning, Flight Operations, Flight Dispatch, Aircraft & Industry Insights, Meteorology, and teams from NetJets Europe and Executive Jet Management.
• Ensure internal system information is current, accurate, and aligned with operational requirements.
• Perform other duties as assigned to support operational needs and Owner satisfaction.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

High School

Certifications and Licenses

Years of Experience

2-4 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Experience working in a service-oriented organization, preferably in Aviation

Solid understanding of general aviation operations preferred

General understanding of aviation weather

General understanding of FAA crew duty and rest requirements

General understanding of International flight logistics and requirements

Excellent written and verbal communication skills with ability to customize delivery to multiple levels of audience

Possesses good judgment and strong collaborative skills

Excellent at problem solving, anticipating potential issues, and dealing with ambiguity

Ability to work a flexible schedule

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support