Overview
We are seeking a full-time Aviation Program Specialist in our Scottsdale, AZ location. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities including supporting customer aircraft configurations, aircraft performance questions, change requests, and aircraft weight & balances changes.
Essential Functions
Escalates customer needs as required, directing inquiries to proper departments
Supports as first-level customer contact, receiving/answering basic questions, inquiries and requests pertaining to Garmin's aircraft performance products
Ability to learn/apply program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin's initiatives, business model, and customer relationships
Resolves, tracks and/or routes customer issues or requests
Assists with providing technical support for Garmin aircraft performance and/or load planning products
Supports testing and deployment of Garmin products and solutions
May contribute to technical writing and publication of aircraft performance data materials
May contribute to development of customer training materials
Supports project management functions
Investigates/determines root cause of operational events and failures with guidance
Identifies issues with aircraft performance and/or load planning and support development of corrective actions with guidance
May assist in coordinating internal resources to support customer needs for respective deliverables
Coordinates recurring meetings with customer, documents, and maintains related documentation in an organized manner
Assists with creation of status information to inform internal stakeholders of relevant program progress and issues
Supports analyzing program requirements and works with internal stakeholders to establish effort estimates
Communicates status of work clearly providing visibility to supervisor or mentor
Works collaboratively/professionally in a team environment with other Garmin associates to achieve goals
Applies Garmin's Mission, Vision, Values and Quality Policy and enthusiastically exhibits a desire to see Garmin succeed
Performs on-call duty and after hours on-call coverage may be required
Supports special projects as assigned with guidance
Ability to travel for customer support and training
Basic Qualifications
Bachelor's Degree in Aerospace, Business or related field OR an equivalent combination of education and experience
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledge
Operational knowledge of Federal Aviation Regulations (FAR) governing aircraft operations with 14 CFR Part 121 or Part 135 experience preferred
Must demonstrate the capability to perform basic troubleshooting & debugging
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must be team-oriented, possess a positive attitude and work well with others.
Desired Qualifications
Private Pilot's License
Previous work experience in Airline or Charter Operations, Air Traffic Control, Flight Dispatching, Flight Operations, or Aviation Program/Project Management
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmins benefit program. Details can be found here: Garmin Benefits