Aviation Security Operations Support Specialist

Position SummaryThe Aviation Security Operations Support Specialist provides operational, administrative, analytical, and workforce support for aviation security programs and daily security operations. This position supports regulatory compliance, operational readiness, workforce coordination, documentation management, and performance reporting to ensure the safe, secure, and efficient operation of airport and aviation security functions. The role works closely with security personnel, airport operations teams, regulatory agencies, contractors, airlines, Human Resources, and internal stakeholders to support compliance with security requirements and organizational objectives.

Essential Duties and Responsibilities

• Coordinate and assist with scheduling as needed to support operational supervisors and managers
• • Ancillary assistance with meetings, training activities, onboarding activities, and operational communications related to aviation security functions.
• Support day-to-day aviation security operations and assist with maintaining efficient operational processes.
• Monitor and track compliance with aviation security regulations, policies, procedures, and internal performance standards.
• Assist with implementation and administration of airport security programs and security initiatives.
• Maintain operational records, security documentation, personnel files, reports, and regulatory records in accordance with established requirements.
• Prepare and analyze operational and security performance reports, metrics, trends, staffing data, and incident information.
• Provide administrative support for recruitment and staffing activities, including coordinating interviews, processing personnel documentation, and supporting hiring workflows.
• Assist with employee onboarding activities, orientation scheduling, access requests, credentialing coordination, and required training documentation.
• Maintain employee attendance records, training completion records, certifications, and workforce tracking documentation.
• Support employee engagement activities and assist supervisors with workforce communications and personnel-related administrative needs.
• Assist with tracking employee performance documentation, training compliance requirements, and required personnel actions.
• Coordinate with Human Resources and operational leadership regarding personnel transactions, staffing updates, and employee records management.
• Support audits, inspections, assessments, and compliance reviews involving aviation security and workforce requirements.
• Assist with tracking corrective actions and follow-up activities associated with operational, security, or personnel-related findings.
• Coordinate with airport stakeholders, airlines, contractors, law enforcement agencies, and regulatory partners to support operational needs.
• Support incident documentation and assist with information gathering related to security events and investigations as appropriate.
• Develop, update, and maintain standard operating procedures (SOPs), operational guidance documents, and process documentation.
• Identify opportunities for operational efficiencies and support continuous process improvement initiatives to enhance operational effectiveness and workforce readiness.
• Maintain accurate records, reporting, and documentation while meeting established service expectations and quality standards.
• Ensure adherence to organizational policies, workplace standards, safety requirements, and aviation security regulations.
• Perform additional duties as assigned.

Required Qualifications

• Associate degree in Aviation Management, Criminal Justice, Public Administration, Business Administration, Homeland Security, or a related field; equivalent experience may substitute for education.
• Two or more years of experience in aviation operations, airport operations, security operations, regulatory compliance, workforce administration, or operational support functions.
• Experience preparing reports, maintaining records, and supporting operational processes.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong organizational, analytical, and problem-solving skills with high attention to detail.
• Ability to prioritize and manage multiple assignments in a fast-paced operational environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience in airport or aviation security environments.
• Knowledge of airport security operations and regulatory requirements.
• Experience supporting compliance programs, audits, inspections, or corrective action processes.
• Experience supporting recruitment, onboarding, workforce administration, or employee records processes.
• Experience with continuous improvement methodologies and process optimization initiatives.
• Familiarity with security management systems, access control systems, workforce systems, or operational databases.

Knowledge, Skills, and Abilities

• Knowledge of aviation security principles and airport operational environments
• Ability to interpret and apply regulatory requirements, policies, and procedures
• Strong analytical and critical-thinking skills
• Ability to maintain sensitive and confidential information
• Effective stakeholder communication and relationship management skills
• Ability to work independently and collaboratively across multiple departments
• Strong customer service and organizational skills
• Ability to perform effectively in a dynamic and fast-paced operational environment
• Ability to support multiple priorities while maintaining accuracy and compliance standards

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Candidates will be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.ACTS is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category protected under applicable law.For further information regarding Equal Employment Opportunity copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.