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AVP, Servicing Operations

Workway

Allen, TX

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JOB DETAILS
SALARY
$110,000–$120,000 Per Year
SKILLS
Alliance/Partner Marketing, Analysis Skills, Business Intelligence, Business Intelligence Software, Business Operations, Continuous Improvement, Contract Requirements, Data Visualization Tools, Federal Laws and Regulations, Health Plan, Internal Audit, Investment Services, Leadership, Loan Servicing, Loans, Metrics, Mortgage Lending, Mortgage Regulations, Mortgage Servicing, Operations Guidelines, Operations Management, Performance Analysis, Performance Metrics, Power BI, Problem Solving Skills, Procedure Development, Regulations, Regulatory Compliance, Reporting Dashboards, Risk Management, Root Cause Analysis, Service Delivery, Service Level Agreement (SLA), State Laws and Regulations, Tableau
LOCATION
Allen, TX
POSTED
1 day ago
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, w e have an AVP, Servicing Operations opportunity with a national mortgage lender. The AVP, Servicing Operations, has strategic oversight of the company's mortgage servicing portfolio, including third-party subservice relationships and servicing performance across both performing and non-performing loans.

The AVP, Loan Servicing responsible for the specific duties listed below.

Your specific duties will include:
  • Monitor and evaluate service level agreements (SLAs), key performance indicators (KPIs), and operational metrics to ensure consistent service delivery and subservice accountability.
  • Lead issue escalation, root cause analysis, and remediation efforts related to servicing performance, borrower impact, or compliance concerns.
  • Oversee interim in-house servicing functions as needed, including exception management, borrower escalations, and operational issue resolution.
  • Ensure servicing operations comply with applicable federal and state regulations, investor guidelines, contractual obligations, and internal policies.
  • Partner with Compliance, Legal, and Risk Management to support regulatory examinations, internal audits, investor reviews, and third-party oversight requirements.
  • Establish, maintain, and continuously improve servicing procedures, workflows, and internal control frameworks to ensure operational consistency and risk mitigation.
  • Utilize existing reporting and analytic platforms, including subservice dashboards and internal BI tools, to generate actionable insights and operational intelligence for executive decision-making and performance oversight.
Required qualifications for the position include:
  • 6–10+ years of progressive mortgage servicing experience, including operational leadership responsibilities.
  • Experience working within or overseeing third-party subservicing environments or hybrid servicing models.
  • Strong knowledge of mortgage servicing regulations, investor guidelines, and operational risk management practices.
  • Experience supporting regulatory examinations, internal audits, or investor servicing reviews.
  • Experience using business intelligence or data visualization tools (e.g., Power BI, Tableau, or similar) to monitor KPIs, create operational dashboards, and generate actionable insights for executive leadership.
Pay Rate Range: $110000-120,000 annually

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

#mortgageservicing #mortgage #powerBI #nowhiring

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About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/

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