AWS Cloud Engineer

Responsibilities:

• Lead the Cloud and Compute Architecture and Engineering Team and provide direction, strategic alignment and champion best-practice policies for the design, delivery, and management of Enterprise Cloud and Compute technology systems and services.
• Establish and align Enterprise technology needs and standard offerings with the vision, strategy, and roadmap established by the Commonwealth's CIO and CTO.
• Interpret technology and market trends to assist their Director, Commonwealth CIO and CTO with Enterprise technology foundations and product roadmaps.
• Establish a team culture that unifies the IT teams across the different agencies.
• Foster and maintain a customer-orientated environment as a service provider. Ensure that metrics are tracked that showcase the value of the Enterprise cloud and compute operations IT environment and foster continual service improvement.
• Provide day-to-day direction to a matrixed organization that reports centrally to the Enterprise, but provides support to the Enterprise, TSOs, agencies, and external customers.
• Develop, measure, and maintain core cloud and compute operations design, implementation, and management KPI's and supporting reports, dashboards, and executive summaries.
• Monitor the effectiveness of the environment and associated services against SLA/KPI's, driving through change as needed to design, implement, and manage effective Enterprise cloud and compute operations system services.
• Facilitate the development of the Enterprise cloud and compute operations technology specific continuity of operations / business continuity plan to respond to emergency interruption of Enterprise IT services.
• Establish operational minimums for system and infrastructure resiliency against unplanned issues, failures, and attacks.
• Develop and implement disaster recovery and continuity of operation plans to meet or exceed these minimums
• Determine the balance between short-term and long-term programs in support of the Enterprise cloud and compute operations services provided to the Enterprise, agency, and external customers.
• Manage and provide project leadership regarding the design, implementation, and management of Enterprise cloud and compute operations systems to ensure the most effective use of equipment and human resources.
• Develop business case justifications and cost benefit analyses for technology spending and optimization of initiatives for the Enterprise cloud and compute operations systems.
• Develop and document standards, objectives, policies, processes and procedures, and roles and responsibilities to support the design, implementation, and management of cloud and compute operations Enterprise services.
• Creatively and independently provide resolution to technical problems in a cost-effective manner.
• Continually evaluate the design and implementation of Enterprise cloud and compute operations services to ensure sufficient capacity to meet the needs of the agencies and external customers.
• Assess and communicate incidents affecting the design, implementation, and management of Enterprise cloud and compute operations technology services.
• Assess and communicate risks associated with Enterprise cloud and compute operations technology-related investments and purchases.
• Approve, prioritize, and execute design, implementation, and operational project activities supporting the Enterprise project portfolio as they relate to the selection and acquisition of major cloud and compute operations information systems.
• Assist in the definition and communication of procedures, policies, and standards for the design, implementation, and operations of Enterprise cloud and compute systems, equipment, software, and other technologies.
• Establish performance measurement standards and evaluate performance of subordinate employees as required.
• Identify and mitigate any risk in the design, implementation, and management of Enterprise cloud and compute operations services delivered.
• Support their Director, the Commonwealth CIO, and CTO planning, performance measurement, and evaluation as assigned. 
• Assist and support the executive leadership in the planning, directing, organizing, and evaluating of Enterprise cloud and compute operations and initiatives.
• Knowledge of complex architectural and infrastructural concepts, as well as current industry standards and best practices in large Enterprises. 
• Demonstrate personal involvement in the establishment of ITSM processes within the ETSO and the Enterprise.
• Leads the ongoing management of IT Service Knowledge within the Bureau. 
• Demonstrates annual improvement in relevant ITSM metrics for the Bureau.
• This position will play a key role in the ongoing adoption and maturity of service management process within the Enterprise 
• Travel as required, including overnight status.

Skills & Experience

Leadership & Strategy

• Proven experience leading Cloud & Compute Architecture/Engineering teams in a large enterprise or public-sector environment.
• Ability to align technology strategy, standards, and roadmaps with CIO/CTO vision and enterprise objectives.
• Demonstrated success guiding matrixed organizations that support central enterprise functions, agencies, and external customers.
• Track record establishing a unified, customer-oriented culture across distributed IT teams.

Service Management & Operations

• Hands-on leadership in ITSM process design, adoption, and maturation (incident, problem, change, knowledge, service catalog).
• Demonstrated annual improvement of ITSM metrics and service performance within a bureau/enterprise setting.
• Experience developing, tracking, and reporting on SLA/KPI targets for cloud & compute services, including executive dashboards.

Cloud Architecture & Platforms

• Deep experience designing, deploying, and managing solutions across major public cloud providers:
  • AWS (EC2, VPC, IAM, S3, CloudFormation, CloudWatch)
  • Azure (VMs, VNets, Resource Manager, Monitor, Security Center)
• Proficiency in hybrid and multi-cloud architectures, including interconnectivity, workload migration, and policy enforcement.
• Expertise in IaaS and PaaS design patterns and optimization for cost, performance, and security.
• Experience implementing cloud governance frameworks, including tagging standards, role-based access, and compliance enforcement.
• Familiarity with sovereign or government cloud environments (e.g., AWS GovCloud, Azure Government).