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AWS Connect Architect

Q1 Technologies, Inc
  • Aurora, IL
  • Instant Apply
19 days ago
Q1 Technologies, Inc

Job Description

AWS Connect Architect
Parsippany, NJ

Job Description
Desired Competencies (Technical/Behavioral Competency)
  • Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles.
  • Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway.
  • Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations.
  • Experience integrating Connect with CRMs
  • Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.
  • Experience with Kinesis streaming, call event logs, and analytics pipelines.
  • Good knowledge of AWS security (IAM, roles, policies, encryption).
  • Deployment experience using Terraform/CloudFormation and DevOps pipelines.
  • Strong documentation, communication, and solution-design skills.
  • AWS Certifications: Solutions Architect Associate/Professional, Developer Associate.
  • Experience with AI/ML, Contact Lens, sentiment analysis, and analytics.
  • Knowledge of WFM/WFO tools (e.g., Verint, NICE).
  • Experience with monitoring and debugging using CloudWatch Insights and X-Ray.
  • Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.

Numbers & Facts

LocationAurora, IL
IndustryComputer/IT Services
Company Size500 to 999 employees
Year Founded1990
Websitehttp://q1tech.com/

About Company

Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.

Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.

Company Image

Skills

  • AWS Lambdaunmatched
  • Amazon Simple Storage Service (S3)unmatched
  • Amazon Web Services (AWS)unmatched
  • Analysis Skillsunmatched
  • Artificial Intelligence (AI)unmatched
  • Call Routingunmatched
  • Communication Skillsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Debugging Skillsunmatched
  • Design Flowsunmatched
  • DevOpsunmatched
  • Documentationunmatched
  • Identify Issuesunmatched
  • LEX (LEXical analyzer)unmatched
  • PSTN (Public Switched Telephone Network)unmatched
  • Radiographyunmatched
  • SIP (Session Initiation Protocol)unmatched
  • Telephone Skillsunmatched
  • Telephonyunmatched
  • Voice Response Systemsunmatched

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