Solid AWS Cloud and AWS Connect Developer experience<\/span><\/b>
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Position
Description:<\/span><\/b>
?Design,
develop and implement AWS Connect processes to include new or modifications to
applications, forms, workflow, policies, actions, access control, interfaces,
and any other configurations required to support client processes<\/span><\/b><\/span><\/p>
Provide
recommendations for enhancing existing operations and provide recommendations
for new updates or modifications<\/span><\/b>
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Support
and enhance existing processes based on new requirements or upgrades<\/span><\/b>
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Facilitate
requirements gathering, review and document requirements<\/span><\/b>
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Design
and develop solutions within the ServiceNow environment<\/span><\/b>
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This experience is the foundation a candidate needs to be
successful in this position:<\/span><\/b>
Bachelor’s
Degree in Computer Science, Mathematics, Engineering, or a related field<\/span><\/b>
7
years of experience working with large enterprise framework<\/span><\/b>
7
years of hands -on experience working with AWS Cloud platform<\/span><\/b>
3
years of hands -on experience working with Amazon Connect<\/span><\/b>
3
years of experience using Node.js, Python or Java for development<\/span><\/b>
3
years of experience in designing call routing & messaging<\/span><\/b>
Excellent
interpersonal and communication skills<\/span><\/b><\/span><\/p>
REQUIREMENTS:<\/span><\/b>
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Solid AWS
Cloud and AWS Connect Developer experience<\/span><\/b>
Extensive
experience and knowledge with IVR, Automatic Call Distribution (ACD),
Skill -Based Routing, Live Chat<\/span><\/b>
Experience
with process flow documentation creation.<\/span><\/b>
Strong
verbal and written communication skills.<\/span><\/b><\/span><\/p>
DESIRED SKILLS:<\/span><\/b>
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