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IT Quality Assurance Jobs

AWS Connect Developer and Tester

GovServicesHub
  • Baltimore, Maryland
    30+ days ago

    Job Description

    Solid AWS Cloud and AWS Connect Developer experience

    Position Description:
    ?Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes

    Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications

    Support and enhance existing processes based on new requirements or upgrades

    Facilitate requirements gathering, review and document requirements

    Design and develop solutions within the ServiceNow environment



    Requirements

    This experience is the foundation a candidate needs to be successful in this position:
    Bachelor’s Degree in Computer Science, Mathematics, Engineering, or a related field
    7 years of experience working with large enterprise framework
    7 years of hands-on experience working with AWS Cloud platform
    3 years of hands-on experience working with Amazon Connect
    3 years of experience using Node.js, Python or Java for development
    3 years of experience in designing call routing & messaging
    Excellent interpersonal and communication skills

    REQUIREMENTS:

    Solid AWS Cloud and AWS Connect Developer experience
    Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
    Experience with process flow documentation creation.
    Strong verbal and written communication skills.

    ​

    DESIRED SKILLS:

    Adept at working independently, but also in a team environment
    Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
    Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
    Prior Federal government experience
    Self-starter, highly motivated individual who adapts to a dynamic work environment
    Strong attention to detail with an ability to operate effectively across multiple priorities​


    Numbers & Facts

    LocationBaltimore, Maryland
    Websitewww.govserviceshub.com

    Skills

    • Access Controlunmatched
    • Amazon Web Services (AWS)unmatched
    • Automatic Call Distributor (ACD)unmatched
    • Call Routingunmatched
    • Change Managementunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Computer Scienceunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Federal Governmentunmatched
    • High Availabilityunmatched
    • Interpersonal Skillsunmatched
    • Javaunmatched
    • Mathematicsunmatched
    • Multitaskingunmatched
    • Node.jsunmatched
    • Online Chatunmatched
    • Presentation/Verbal Skillsunmatched
    • Process Flowunmatched
    • Python Programming/Scripting Languageunmatched
    • Quality Assurance Methodologyunmatched
    • ServiceNowunmatched
    • Skills-Based Routingunmatched
    • Software Engineeringunmatched
    • Technical Deliveryunmatched
    • Test Plan/Scheduleunmatched
    • Test Requirementsunmatched
    • Time Managementunmatched
    • Voice Response Systemsunmatched
    • Writing Skillsunmatched

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