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AWS Contact Center Foundation Engineer

CYNET SYSTEMS
  • Plano, TX
  • $45–$50 Per Hour
  • Temporary
  • Part-time
  • Instant Apply
15 days ago

Job Description

Job Overview:

Pay Range: $45.00hr - $50.00hr

Requirement/Must Have:

  • 5+ years of experience in AWS cloud technologies.
  • Hands-on experience with Amazon Connect implementation and administration.
  • Experience with Amazon Bedrock and Generative AI use cases.
  • Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
  • Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
  • Proficiency in Python, Node.js, or Java for serverless development.

Responsibilities:

  • Design, configure, and deploy Amazon Connect contact center solutions.
  • Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval.
  • Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions.
  • Build integrations with AWS services such as Lambda, Lex, S3, DynamoDB, API Gateway, and CloudWatch.
  • Configure security, IAM roles, encryption, monitoring, and operational best practices.
  • Collaborate with business and technical teams to gather requirements and implement solutions.

Nice to Have:

  • Experience integrating CRM/ITSM platforms such as Salesforce or ServiceNow.
  • Familiarity with Infrastructure as Code using CloudFormation, CDK, or Terraform.

Skills:

  • Amazon Connect.
  • Amazon Bedrock.
  • Generative AI.
  • AWS Lambda.
  • API Gateway.
  • IAM.
  • CloudWatch.
  • S3.
  • DynamoDB.
  • EventBridge.
  • Python.
  • Node.js.
  • Java.
  • IVR.
  • CTI.

Qualification And Education:

  • Strong verbal and written communication skills.

Benefits:

Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.


About Cynet Systems


Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Numbers & Facts

LocationPlano, TX
Job TypeTemporary, Part-time
Salary$45–$50 Per Hour
HeadquartersPlano, TX, US

Skills

  • AWS Lambdaunmatched
  • Accidental Death and Dismemberment (AD&D)unmatched
  • Amazon Simple Storage Service (S3)unmatched
  • Amazon Web Services (AWS)unmatched
  • Application Programming Interface (API)unmatched
  • Artificial Intelligence (AI)unmatched
  • Best Practicesunmatched
  • Biologyunmatched
  • Business Operationsunmatched
  • Call Centersunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Compensation and Benefitsunmatched
  • Computer Telephony Integration (CTI)unmatched
  • Cryptographyunmatched
  • Customer Relationship Management (CRM)unmatched
  • Dental Insuranceunmatched
  • Desktop PCunmatched
  • Disability Insuranceunmatched
  • Employee Assistance Planunmatched
  • Fortune 500 Customersunmatched
  • Governmentunmatched
  • ISO (International Organization for Standardization)unmatched
  • ISO 14001unmatched
  • ISO 9001unmatched
  • IT Service Management (ITSM)unmatched
  • Information Retrievalunmatched
  • Information Technology & Information Systemsunmatched
  • Insuranceunmatched
  • Javaunmatched
  • LEX (LEXical analyzer)unmatched
  • Node.jsunmatched
  • Presentation/Verbal Skillsunmatched
  • Python Programming/Scripting Languageunmatched
  • Requirements Managementunmatched
  • Salesforce.comunmatched
  • ServiceNowunmatched
  • State Laws and Regulationsunmatched
  • Technical Recruitingunmatched
  • Use Casesunmatched
  • Vision Planunmatched
  • Voice Chatunmatched
  • Voice Productsunmatched
  • Voice Response Systemsunmatched
  • Writing Skillsunmatched

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