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Skills
- Accountingunmatched
- Amazon Simple Storage Service (S3)unmatched
- Amazon Web Services (AWS)unmatched
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Atlassian JIRAunmatched
- Career Counselingunmatched
- Change Managementunmatched
- Data Managementunmatched
- Data Mappingunmatched
- Data Modelingunmatched
- Data Profilingunmatched
- Data Qualityunmatched
- Database Extract Transform and Load (ETL)unmatched
- Documentationunmatched
- Emerging Technologyunmatched
- Incident Managementunmatched
- Machine Toolunmatched
- On Callunmatched
- Onboardingunmatched
- Operational Supportunmatched
- Patient Assessmentunmatched
- People Managementunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Product Supportunmatched
- Production Supportunmatched
- Quality Managementunmatched
- Reconciliationunmatched
- Risk Analysisunmatched
- Scrum Project Management and Software Developmentunmatched
- Service Level Agreement (SLA)unmatched
- ServiceNowunmatched
- Support Documentationunmatched
- Team Playerunmatched
- Test Automationunmatched
- Test Plan/Scheduleunmatched
Description
Job Title: Data Engineering Production Support Analyst (L2/L3 AWS ETL)
Overview / Summary
The role provides comprehensive L2/L3 production support for Data Engineering environments while working collaboratively with internal teams and stakeholders. Responsibilities include incident management, change management, data onboarding, source-to-target mapping, data quality management, impact assessment, agile delivery support, documentation, platform enablement, and operational support for data platforms.
Key Responsibilities
Provide incident management and change management support.
Perform triage and resolution of production incidents within SLA.
Support source-to-target mapping and data onboarding activities.
Partner with source system owners and business stakeholders to gather data requirements and translate them into actionable source-to-target mapping documents with documented transformation logic and acceptance criteria.
Collaborate with AI engineers, data modelers, and solution architects to ensure data pipelines support traditional analytics and high-volume data transformation requirements.
Design and review ETL architecture patterns on AWS, including Glue, Step Functions, S3, Redshift, and Athena.
Provide guidance on job orchestration, partitioning strategies, and historic storage approaches.
Write detailed JIRA stories covering business value, mapping changes, data onboarding steps, and expected platform impact.
Assess the impact of new data sources, product changes, and business enhancements on downstream screening and detection platforms, identifying risks before production deployment.
Hand off refined requirements to scrum teams and remain engaged during development and testing.
Identify and address data quality issues at the source in collaboration with data stewards and source owners.
Support data quality management and impact assessment activities.
Support data onboarding, lineage documentation, operational readiness, and platform enablement initiatives.
Leverage AI-assisted tooling, including code generation, automated testing, and intelligent data profiling, to improve delivery efficiency and platform effectiveness.
Perform daily monitoring of batch cycles, interfaces, and data loads.
Provide reconciliation support for positions, transactions, pricing, and accounting data.
Support user access and entitlement management.
Perform data validation and correction activities.
Coordinate with infrastructure, database, and upstream/downstream teams.
Implement minor enhancements and configuration updates.
Manage tickets through ServiceNow and Jira and communicate with stakeholders.
Participate in on-call and after-hours escalation support.
Required Qualifications
Hands-on SQL experience.
Strong ETL architecture knowledge.
Practical AWS experience with:
Glue
Lambda
S3
IAM
CloudWatch
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
#LI-Onsite
Numbers & Facts
| Location | Iselin, NJ |
| Job Type | Full-time, Employee |
| Industry | Computer/IT Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1990 |
| Website | https://www.htcinc.com/ |
About Company
Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.