AWS Guest Service Representative - Amazon

Description

The Northwest Center @ Amazon team operates in a fast-paced and corporate environment where we provide professional 5-star customer service across several program divisions. The Northwest Center @ Amazon team provides a wide variety of office and logistical services to Amazon. We are a non-profit organization that is focused on supporting and advocating for individuals with disabilities. We take pride knowing our work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.

Come join the Northwest Center team as an AWS Guest Service Representative. In this role you will greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor. Direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space and Verify pre-registered guests and assist with visitor check-in.

Location: Arlington, VA & DMV

Schedule: Monday through Friday between 7:30am - 9:00pm and Saturdays between 10am - 4pm (Full-Time role, 8 hr shifts within operating hours)

Starting Wage: $25.13 per hour

What We Can Offer:

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/

What You Will Do

• Greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor.
• Talks to the public with or without the use of supplemental material (i.e. notecards, pictures, physical props).
• Be prepared to direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space.
• Be ready to share nearby places to eat and other landmarks to visit within the area.
• Complete opening and closing duties of Skills Center each day.
• Verify pre-registered guests and assist with visitor check-in.
• Track appropriate metrics as directed by team leadership.
• Setup classrooms prior to each class.
• Prepare and setup Skills Center resources including printed materials, supplies, and swag.
• Provide feedback to leadership on observations made regarding visitor engagement and other comments related to the visitor experience.
• Partner with onsite support such as Protective Services, Catering, and AV to resolve ad hoc needs.
• Assist with special events and projects, as requested.
• Assist Skills Center Site Lead with catering orders.
• Arrive in the designated attire and ensure a clean and professional appearance.
• Immediately report any suspicious persons, calls and packages to security and NWC leadership.
• Create trouble tickets for facility or brought to your attention.
• Additional duties as determined by the Skills Center Site Lead.

About You

• High School Diploma or GED required
• Associates degree or equivalent credits preferred
• Minimum 2 years direct customer service experience in a museum, theme park, hospitality, concierge services, or high-profile venues (examples include galleries, art centers, zoos, exhibit centers)
• Experience managing a shared team Outlook inbox in addition to their own
• Experience with Amazon Chime, Slack, and WorkDocs
• Ability to comfortably speak and coordinate large or small audiences.
• Exceptional interpersonal skills and the ability to proactively interact with the public.
• Enthusiastic, detail-oriented, and a reliable individual.
• Proven excellent customer service skills and the ability to multi-task in an ambiguous environment, while always remaining professional and friendly.
• Willingness to work in a changing environment and ability to quickly prioritize tasks.
• Learn and retain new program information.
• Basic technical skills and operational knowledge of an android device.
• Passion for learning and desire to promote community engagement.
• Work effectively in both collaborative and independent work styles.
• Recognize and coordinate accessibility needs for guests on requests.
• Ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management.
• Flexibility to work various shifts during operating hours.
• Must understand, interpret and follow the customer's policies and procedures.
• Strong conflict resolution, critical thinking, and problem-solving skills.

Working Conditions and Physical Demands

• Flexibility to work nights and weekends based on event needs.
• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Support adjusting furniture or working with the onsite team to help facilitate furniture needs.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• The ability to move consistently within a 1.5 radius is required.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected]

At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.