Azure Application Support / Production Support Engineer

Job Position: Azure Application Support / Production Support Engineer

Job Location: Burlington, MA (Onsite)

Job Duration: Long Term Contract

Job Description:

• Production support for critical business applications, ensuring high availability, stability, and adherence to SLA commitments.
• Monitor application, infrastructure, and cloud environments to verify system health, performance, and availability.
• Troubleshoot application, system, and batch processing issues, perform root cause analysis, and drive timely resolution.
• Utilize SQL queries for data validation, troubleshooting, reconciliation, and operational support activities.
• Administer and support Azure cloud resources, ensuring optimal performance, security, and operational efficiency.
• Basic understanding of AI/ML concepts and Azure AI services, with the ability to support AI-enabled applications, monitor system performance, and assist in troubleshooting AI/ML workloads.
• Develop and maintain PowerShell and Python scripts to automate operational tasks and improve support efficiency.
• Monitor and support enterprise job scheduling platforms including Tidal, AutoSys, CRON, and Windows Scheduler.
• Support application interfaces, file transfers, and integrations between upstream and downstream systems.
• Collaborate with application development, infrastructure, database, network, and security teams to resolve complex technical issues.
• Participate in change management, release deployments, validation testing, and production readiness activities.
• Analyze application logs, monitoring alerts, and system events to proactively identify and mitigate operational risks.
• Support Windows Server, cloud infrastructure, databases, and related technology platforms in production environments.
• Develop, maintain, and update SOPs, knowledge articles, operational runbooks, and process documentation.
• Ensure compliance with ITIL processes including Incident, Problem, Change, and Service Request Management.
• Communicate incident status, issue resolution progress, and operational updates to stakeholders, business users, and management teams.
• Knowledge of SQL, ITIL, Azure Cloud, Application Support, and AI/ML concepts is preferred.
• Relevant certifications in ITIL, Microsoft Azure, SQL, AI, or Machine Learning are a plus.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.