ARM (Advanced RISC Machine), Agile Programming Methodologies, Architectural Services, Automation, Benchmarking, CISSP - Certified Information Systems Security Professional, Change Management, Cloud Computing, Communication Skills, CompTIA Security+, Computer Network Defense (CND), Computer Science, Computer Security, Customer Support/Service, DevOps, Disaster Recovery, Documentation, Documentation Standards, Establish Priorities, Firewalls, GitHub, HIPAA (Health Insurance Portability and Accountability Act), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Internet Security, Microsoft Product Family, Microsoft Visio, Microsoft Windows Azure, Operations Processes, Performance Analysis, Performance Tuning/Optimization, Regulations, Scripting (Scripting Languages), Security Monitoring, Security Protocols, Set Goals, Software Engineering, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Reliability, Technical Support, Technical Writing, U.S. National Institute of Standards and Technology (NIST), VMS Operating System, Virtual Machine (VM), Wiki, Windows PowerShell