Azure Operations Shift Supervisor

What You Bring

• 4–6 years in IT, with at least 2 years leading technical teams
• Hands-on experience supporting 24x7 cloud-based environments (Azure preferred)
• Sharp troubleshooting instincts and the communication skills to translate technical chaos into clear updates for leadership and clients
• Active TS/SCI with Full Scope Poly clearance, adjudicated by the Maryland MPO
• Bachelor's degree in IT, Computer Science, or related field — or equivalent experience that proves you know your stuff

What You'll Own

Shift & Schedule Command

• Build and maintain shift schedules that keep every program workflow covered and fully resourced
• Partner with Azure SMEs and Leads to match team capacity to ticket volume
• Manage PTO, callouts, and overtime to keep the operation running without gaps

Queue Management & Incident Resolution

• Lead Shift Handoff Calls that are tight, informative, and actionable — no fluff
  Serve as the escalation hub for internal and client-facing incidents, including after-hours
• Monitor engineer communications in real time and remove obstacles before they become outages
• Step into BCP Coordinator responsibilities when the situation calls for it

Weekend On-Call Coverage

• Rotate into weekend on-call shifts and be ready to respond on site when needed
• Ensure weekend deliverables get done — no exceptions

People & Performance Leadership

• Be a visible, reliable presence on shift — engineers should know you're in their corner
• Conduct regular one-on-ones, document performance concerns, and escalate when needed
• Champion training, career development, and team productivity initiatives
  Hold the line on organizational policies, core values, and delivery standards