We are seeking an experienced ITOM – Azure ServiceNow Developer to design, develop, and implement ServiceNow IT Operations Management (ITOM) solutions with a strong focus on Microsoft Azure integrations. This role is responsible for enhancing infrastructure visibility, supporting cloud and on-premises environments, and delivering scalable, maintainable solutions that align with enterprise best practices.
Design, develop, and support ServiceNow ITOM solutions, including Discovery and Service Mapping.
Integrate ServiceNow with Microsoft Azure for cloud resource discovery, monitoring, and automation.
Develop and maintain custom scripts, workflows, and integrations using ServiceNow APIs and Azure services.
Configure and manage MID Servers to support reliable connectivity across cloud and on-premises environments.
Optimize performance, scalability, and reliability of ServiceNow ITOM implementations and Azure integrations.
Troubleshoot and resolve technical issues, perform root cause analysis, and implement continuous improvement initiatives.
Create and maintain technical documentation, including solution designs, configurations, and operational procedures.
Collaborate with cross-functional teams to support infrastructure management and operational excellence.
Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
5+ years of ServiceNow platform development experience.
Strong hands-on experience with ServiceNow ITOM modules, including:
Discovery
Service Mapping
Event Management
Experience integrating ServiceNow with Microsoft Azure services, including Azure Monitor, Azure APIs, and ARM templates.
Proficiency in JavaScript, ServiceNow scripting, and REST/SOAP API integrations.
Experience configuring and supporting MID Servers and infrastructure integrations.
Understanding of cloud architecture, infrastructure management, and automation concepts.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work effectively in a fast-paced enterprise environment.
ServiceNow certifications related to ITOM or platform development.
Experience with cloud automation and infrastructure monitoring solutions.
Knowledge of CMDB best practices and service mapping methodologies.
Experience working within large-scale enterprise environments.