D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today''s resellers, retailers, and the clients they serve across the SMB and Consumer markets.
We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
SUMMARY
The Technical Specialist (TS) is responsible for pre-sales enablement for technical solution design and bill of materials (BOM) creation to drive revenue within their respective solution category or vendor. They act as the technical subject matter expert and hold relevant certifications so as to thoroughly understand products, features, functions, benefits, design and implementation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Technical Acumen: Achieve and maintain deep technical knowledge, competencies and certifications for vendors within assigned solution category.
Services Attach: Understand and attach relevant D&H services such as assessments, implementation services and managed services to solutions in assigned category.
Solution Design: Work closely with partners, D&H sales and key vendors to design and enhance relevant solutions that can be proactively offered to partners and customers.
Revenue Production: Help the D&H achieve revenue and financial targets to advance the business.
CRM Utilization. Utilize D&H CRM system to track and manage cases and opportunities.
Operational Knowledge: Deep understanding of all D&H and vendor systems and platforms required to execute job responsibilities.
Relationship Management: Develop and manage relationships with key vendors, partners and D&H team members to ensure mutual business success.
Internal Transformation: Evangelize D&H Modern Solutions strategy.
Other related duties as assigned.
KEY METRICS
Bill of Materials (BOM) Creation
AIM Services Attach
Cases
EDUCATION and/or EXPERIENCE
High school diploma or equivalent.
Bachelor's degree preferred or equivalent industry experience.
1 to 3 years sales, technology or related experience.