B2B Collections Specialist

Kforce has a client that is B2B Collections Specialist in Atlanta, GA.

Assignment Overview: The B2B Collections Specialist will manage a portfolio of commercial (B2B) accounts and serve as the primary point of contact for customers with past-due balances. The goal of this assignment is to recover outstanding revenue while maintaining strong relationships with professional trade partners.

The contractor will manage the full delinquency lifecycle, including customer outreach, dispute resolution, payment negotiation, and preparation of accounts for legal escalation or lien action when necessary.

Roles and Responsibilities: Outreach & Negotiation:

• Conduct high-volume outbound calls and emails to customers with past-due balances
• Negotiate payment terms and secure commitments
• Follow up to ensure agreed payments are received

Account Reconciliation:

• Research and resolve billing discrepancies impacting payment
• Address missing purchase orders (POs) and proof-of-delivery (POD) issues
• Coordinate with internal teams to remove payment barriers

Risk Management:

• Review aging reports to identify high-risk accounts
• Recommend and implement appropriate collection actions
• Place accounts on credit hold per policy and notify Sales of status changes

Legal & Lien Initiation:

• Identify accounts that have exhausted internal collection efforts
• Track job-specific lien deadlines and requirements
• Collect and organize documentation for preliminary notices or lien filings
• Prepare complete credit files for referral to agencies or legal counsel

Documentation:

• Maintain accurate, timely, and legally defensible collection notes
• Ensure all activity is properly recorded in ERP and credit systems