B2B Collections Specialist

B2B Credit & Collections SpecialistWe are seeking an experienced B2B Credit & Collections Specialist to manage commercial customer accounts, improve cash collections, and minimize delinquent balances while maintaining positive customer relationships. This role works closely with Sales, Operations, and other internal business partners to resolve payment issues, evaluate credit risk, and support daily order processing.Key Responsibilities:Manage an assigned portfolio of B2B customer accounts and monitor payment performance.Contact customers by phone and email to collect outstanding invoices and negotiate payment arrangements.Review aging reports and proactively resolve delinquent accounts.Determine whether customer orders should be released or placed on hold based on credit limits, payment history, and account status.Investigate billing disputes, pricing discrepancies, deductions, and order issues.Partner with Sales, Customer Service, Logistics, and other business units to resolve payment and order-related concerns.Document all customer communications, payment commitments, and collection activities within SAP and CRM systems.Prepare monthly aging reports, collection forecasts, and management updates.Recommend accounts for third-party collections when appropriate.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**