BA/Scrum Master - INTL Near Shore

Insight Global

Seattle, WA

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Atlassian JIRA, Business Analysis, Business-to-Business (B2B), Call Centers, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, English Language, Hospitality and Tourism, Presentation/Verbal Skills, Product Support, Project/Program Management, Salesforce.com, Scrum Project Management and Software Development, ScrumMaster, Siebel, Team Player, Travel Industry, Writing Skills

LOCATION

Seattle, WA

POSTED

3 days ago

Job Description We are seeking a hybrid Business Analyst / Scrum Master to support a Scrum team delivering CRM-based solutions within the commercial software space. This role is a backfill for an existing team member who is temporarily supporting a larger Product Owner / Project Manager initiative. The ideal candidate will split responsibilities between Agile Scrum Master duties and Business Analysis activities, working closely with development teams, business stakeholders, and contact center users. The role will primarily support the Siebel CRM platform, with lighter involvement in a Salesforce B2B system. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Proven experience as a Scrum Master, Business Analyst, or hybrid BA/SM Strong working knowledge of Agile/Scrum methodologies Hands-on experience with Atlassian Jira and Confluence Excellent English communication skills (written and verbal) Ability to work effectively in a fast-paced, dynamic environment Strong collaboration and stakeholder management skills Outgoing, adaptable personality with the ability to work across diverse teams Experience working with CRM systems (Siebel strongly preferred) Exposure to Salesforce B2B platforms Experience supporting contact center or customer-facing systems Travel or hospitality industry experience

About the Company

Insight Global

INDUSTRY

Other/Not Classified

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