At Unity Environmental University, we value different perspectives, champion innovation, and create an environment where both employees and learners can excel. We are committed to fostering a workplace where talent and dedication drive success.
JOB OVERVIEW
The Baccalaureate Advisor supports student success, retention, and completion by guiding students to achieve their academic and career goals. The position will provide exceptional customer service to both active and stopped-out students. Advisors will help guide students through their educational experience by planning and processing registrations, monitoring billing and payments, tracking course participation and academic success, assisting with career preparations, advising regarding university policies and expectations, tracking progress towards completion, monitoring stop-out terms, supporting academic success and engagement with the university and program of study by being proficient in general knowledge and responsibilities.
Advisors will proactively engage active and stopped-out students, performing regular outreach through phone calls, texts, emails, and video meetings. As the primary point of contact for all out-of-class needs, this position should be able to address common student questions and de-escalate basic concerns. All student and inter-office communications must be professional and timely. The advisor will maintain regular communications and deploy retention strategies to engage stopped-out students to help them remain connected to their academic and career goals and re-enroll in their program of study. Advisors will be equipped to support any current, stopped-out or reapplying student contacting the university for general assistance.
POSITION SPECIFIC RESPONSIBILITIES AND EXPECTATIONS
POSITION SPECIFIC RESPONSIBILITIES AND EXPECTATIONS
Retention and Completion
Support student success by providing exceptional customer service and guiding students through their educational and career preparation journey.
Focus on retention and completion by persistently engaging stopped-out students and supporting reapplies in enrollment to help students meet their academic and career goals.
Must have a broad knowledge of university programs, policies, and processes, including FERPA, SAP, the baccalaureate degree programs, military benefits, student resources, and supports, and be highly proficient in assisting with financial aid, billing, and payment options.
Help students achieve their academic and career goals by:
Accurately registering students for the courses needed in their programs of study
Supporting students through term starts (add/drop) by tracking balances, participation and working with students to make payment arrangements for tuition and fees, including financial aid documentation
Assist students with career preparations
Follow up with university offices and individuals to answer student questions and provide the support needed
Tracking participation and academic success in courses
Providing students with resources and tools to succeed
Reviewing and executing academic plans for students through graduation
Celebrating successes and milestones
Under the direction of Assistant Deans, support strategies for effective advising and retention efforts.
Stratus & Communications
Must work proficiently in Salesforce/Stratus, maintaining an accurate record of all communications in Stratus and completing tasks related to registration, student questions, and data integrity.
Proactively communicate with students through phone calls, texts, emails, and video meetings - other effective technologies as part of the student support process, addressing general questions and de-escalating common concerns.
Provide students with excellent customer service and support by responding to inquiries professionally and timely, within 1 business day, with additional attention provided over term start weekends.
Answers general phone queries for any matriculated student, regardless of assigned advisor, both registered or stopped out, through completion.
Participate in evening call rotations as needed, to ensure all phone calls are answered up until 8 PM EST.
Promote Unity, its students and goals:
Meet or exceed term and annual goals.
Support the work of DE Student Success by contributing to improving and documenting processes, scripts, templates and workflows.
Understand how to work with non-traditional and adult learners.
Be proficient, accurate, and positive in an organization committed to evolving practices that best meet our student needs.
Submit timely reports on all retention activities as needed.
Proactively communicate challenges, successes, and failures with their supervisors.
Participate in training and professional development opportunities to stay current, effective, and efficient.
Attend and help organize institutional/DE events such as orientations, open houses, commencement, etc.
Promote University enrollment initiatives and student engagement opportunities.
UNITY ENVIRONMENTAL UNIVERSITY INSTITUTIONAL RESPONSIBLITIES:
Stay open to counterintuitive ideas and direct feedback. Unity employees are expected to think creatively and remain open to approaches that challenge initial instincts or traditional methods. Taking direction, seeking clarity, and executing with precision are critical to moving innovative work forward.
Work confidently with AI, digital tools, and emerging systems. As a technology-enabled institution, Unity expects all employees to adopt a growth mindset around digital tools. This includes using AI systems to enhance productivity and decision-making, as well as learning new platforms and processes with curiosity and accountability.
Deliver results in a fast-paced, evolving environment. Agility, resilience, and follow-through are essential. Employees must remain focused on outcomes even as priorities shift, iterating quickly and adjusting to change without losing momentum.
Communicate with clarity and consistency. Strong written and verbal communication, including the ability and willingness to engage professionally by phone, video, and digital channels is essential. Employees must document decisions, convey key information clearly, and support alignment across teams.
Model integrity and professionalism in all aspects of work. Every employee is responsible for upholding high ethical standards, demonstrating sound judgment, and maintaining an ownership mindset when it comes to their role and results.
Own the accuracy of your work. While Unity equips employees with advanced systems and AI-enhanced tools, the responsibility for quality, precision, and correctness rests with the individual. Attention to detail and proactive error-checking are non-negotiable.
Demonstrate a commitment to sustainability in all aspects of work. This includes responsible stewardship of resources, strategic decision-making, and ensuring long-term institutional impact.
At Unity, we encourage input, feedback, and collaboration from all employees, your perspective matters. However, once a decision has been made, employees are expected to act as an extension of their supervisor's bandwidth, carrying out directives with clarity, consistency, and precision. We do not operate in independent silos; instead, we emphasize cross-functional collaboration and shared accountability.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS
To be successful in this position you must be able to execute each of the position specific responsibilities while meeting the position expectations.
Additionally, the position specific education, skills and competencies listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made upon approval by the supervisor and Human Resources, to enable individuals with disabilities to perform the essential functions.
POSITION SPECIFIC EDUCATION, SKILLS AND COMPENTCIES:
Required:
Bachelor's degree
Experience in customer service, sales, student advising or support
Excellent initiative and organizational skills with the ability to work both autonomously and in a team.
Great time management skills.
Excellent oral and written communication skills with strong interpersonal skills.
Ability and willingness to work with students from diverse political/socioeconomic backgrounds and a wide range of physical and academic abilities.
Good skills in word processing, spreadsheets and computerized database systems.
Detail-oriented.
Personal commitment to the environmental focus and mission of the Institution.
Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous, and well-poised.
Valid state Driver's License with a good driving record.
Preferred:
Master's degree
Previous experience working with online learning platforms.
Working knowledge of career services, financial aid, or registrar functions
Knowledge of database systems such as CRM and SIS, ideally Salesforce
Exceptional track record in customer service, sales, student advising or support
WORK SCHEDULE / AVAILABILITY REQUIREMENTS
Work hours are specific to the requirements of this position and can include days, evenings, and weekends as scheduled by their supervisor to best support students. Working extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and meeting the Institution's needs. Although Unity Environmental University employees are generally scheduled to work at their specifically assigned locations, there are times when travel is necessary, and employees are required from time to time to attend events, meetings, or work temporary assignments at any Unity Environmental University location.
PHYSICAL DEMANDS
While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications.
ENVIRONMENTAL CONDITIONS
Work is performed mostly in an office setting. The noise level in the work environment is normally moderate. Exposure to changes of temperature or humidity 1-33% of the time.