Bachelor's Level Client Engagement Specialist
Mental Health Resource Center
- Jacksonville, FL
- 10 days ago
- Full-time
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Skills
- Allergiesunmatched
- Behavioral Healthunmatched
- Case Managementunmatched
- Clinical Assessmentunmatched
- Clinical Dataunmatched
- Communication Skillsunmatched
- Community and Social Servicesunmatched
- Customer Relationsunmatched
- Customer Trainingunmatched
- Data Entryunmatched
- Demographicsunmatched
- Dental Insuranceunmatched
- Disability Insuranceunmatched
- Documentationunmatched
- Emergency Servicesunmatched
- Employee Assistance Planunmatched
- Flexible Spending Accountsunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcareunmatched
- Interpersonal Skillsunmatched
- Medical Record Systemunmatched
- Medicationsunmatched
- Microsoft Officeunmatched
- Nonprofitunmatched
- Outpatient Careunmatched
- Patient Careunmatched
- Pharmacyunmatched
- Psychiatry and Mental Healthunmatched
- Regulationsunmatched
- Retirement Planunmatched
- Risk Analysisunmatched
- SQL Server Reporting Services (SSRS)unmatched
- Social Workunmatched
- Time Managementunmatched
- Vision Planunmatched
Description
Benefits/Perks
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Eleos Health – HIPAA-compliant documentation tool
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.
Job Summary
The Client Engagement Specialist serves as the first point of contact for individuals accessing MHRC’s Comprehensive Service Centers (CSCs), providing a welcoming and supportive entry into care. This role supports timely, person-centered engagement by completing pre-appointment activities such as screenings, intake updates, required assessments, vital signs, and evaluation of health-related social needs to support treatment planning.
This position promotes recovery-oriented care, strengthens engagement, and helps ensure smooth transitions into appropriate services across MHRC programs.
Responsibilities
This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Eleos Health – HIPAA-compliant documentation tool
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.
Job Summary
The Client Engagement Specialist serves as the first point of contact for individuals accessing MHRC’s Comprehensive Service Centers (CSCs), providing a welcoming and supportive entry into care. This role supports timely, person-centered engagement by completing pre-appointment activities such as screenings, intake updates, required assessments, vital signs, and evaluation of health-related social needs to support treatment planning.
This position promotes recovery-oriented care, strengthens engagement, and helps ensure smooth transitions into appropriate services across MHRC programs.
Responsibilities
- Serve as the initial, person-centered point of contact for CSC clients.
- Guide individuals through intake and pre-appointment processes, including required forms and screenings (e.g., C-SSRS).
- Conduct Health-Related Social Needs (HRSN) screenings and enter data into the EHR.
- Obtain and document vital signs, BMI, tobacco use, and other health indicators.
- Register clients in the EHR with accurate demographic, clinical, and administrative data.
- Obtain and document consents and required regulatory forms.
- Complete documentation in accordance with state and agency guidelines.
- Identify health risks and provide brief interventions or referrals as needed.
- Update allergy and medication information using available pharmacy data.
- Provide tobacco cessation education and resources when appropriate.
- Facilitate warm hand-offs to internal and external providers.
- Identify social determinants of health (SDOH) barriers such as housing, transportation, and identification needs.
- Collaborate with care teams to support smooth transitions into services.
- Identify individuals at risk of suicide and initiate appropriate interventions.
- Recognize and report concerns related to abuse, neglect, or trauma per policy.
- Educate clients on services, rights, and available supports to encourage engagement and empowerment.
- Reduces time spent on documentation, allowing more focus on client interaction and care
- Transforms brief notes or session conversations into complete, clinically appropriate documentation
- Supports accurate, compliant documentation while allowing staff to review and finalize notes
- Provides helpful insights from sessions to support care planning and continuity
- Accessible on desktop or mobile for flexibility across different work settings
- Bachelors degree in Social Work or a related Human Services field from an accredited university or college required.
- Minimum of one year of experience in human services or behavioral health required; experience working with adults with mental illness preferred.
- Must demonstrate proficiency in MHRC EHR System within three months of employment.
- Proficiency in Microsoft Office and email are required.
- Strong communication and interpersonal skills; ability to work effectively with individuals, families, providers, and team members.
This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com
Numbers & Facts
| Location | Jacksonville, FL |
| Job Type | Full-time |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Website | http://www.mhrcflorida.com/home.html |
About Company
Renaissance Behavioral Health Systems
RBHS functions as a management services organization, providing centralized administrative, finance and accounting, human resources, information technology and quality improvement services to MHRC. Through its administrative function, RBHS coordinates the programs and services of MHRC to create an integrated, high quality service delivery system.
Mental Health Resource Center
Founded in Jacksonville in May 1977, Mental Health Resource Center, Inc. (MHRC) is a Florida not-for-profit corporation that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including medication management, case management, counseling, supported housing, psychosocial rehabilitation, two programs for the homeless, a therapeutic family program, state hospital liaison services, forensic services, in-jail services, and nine Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Naples, Rockledge, Tampa, and Winter Haven.
Since 1989, MHRC’s programs have been fully accredited by The Joint Commission. Inpatient services are licensed by the State of Florida, Agency for Health Care Administration. MHRC is a certified agency of United Way of Northeast Florida.
MHRC accepts and directly bills most insurance plans, including Medicaid, Medicare and most private insurance plans. Individuals who do not have health insurance and cannot afford our standard rates may be eligible for a reduced fee, depending on their income and number of household members. Some MHRC programs are funded in part by the Florida Department of Children and Families (DCF) and its managing entities, LSF Health Systems, Central Florida Behavioral Health Network, and Central Florida Cares Health System; the federal government; and the City of Jacksonville.
Mission
MHRC helps people improve their well-being and achieve their goals by providing comprehensive behavioral healthcare and social services.
Vision
We view MHRC as a leader in the behavioral health and social services field, and we will continuously strive to provide services of the highest quality and effectiveness. Our services will be provided in the most appropriate, least restrictive setting and in the most cost-effective manner utilizing caring, professional staff.
Values
At MHRC, the core values reflect what is important to our organization. These values guide our decisions and actions as we provide services, communicate with one another, and develop relationships within the community:
Integrity
We believe in ethical conduct, including honesty, fairness, and sound decision-making.
Compassion
We listen to others openly and respectfully, respond with sensitivity and understanding, and work every day to improve the lives of people in need.
Excellence
We continuously improve our communication, knowledge, and skills to provide services of the highest quality and effectiveness.