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Patient Care Jobs in Jacksonville, FL

BACHELOR'S LEVEL Suicide Prevention Care Coordinator

Mental Health Resource Center

Jacksonville, Florida

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JOB DETAILS
SKILLS
Behavioral Health, Case Management, Child and Youth Services, Communication Skills, Community Providers, Community and Social Services, Cross-Functional, Dental Insurance, Desktop PC, Disability Insurance, Documentation, Emergency Care, Emergency Services, Employee Assistance Plan, Flexible Spending Accounts, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, Hospital, Hospital Administration, Interpersonal Skills, Medicaid, Medications, Microsoft Office, Nonprofit, Organizational Skills, Outpatient Care, Patient Care, Project Tracking, Psychiatric Rehabilitation, Psychiatry and Mental Health, Regulations, Retirement Plan, Risk, Risk Analysis, Risk Management, Social Work, Team Player, Time Management, Treatment Plan, Vision Plan
LOCATION
Jacksonville, Florida
POSTED
4 days ago
Benefits/Perks
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Eleos Health – HIPAA-compliant documentation tool
 
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.
 
Job Summary
The Care Coordinator for the Suicide Prevention Team works with individuals who have experienced suicidal ideation or suicide attempts, typically following discharge from emergency departments or inpatient psychiatric facilities. This role focuses on rapid follow-up, care coordination, and transition planning to support safety and stability during high-risk periods, particularly for individuals with serious mental illness and/or substance use disorders.
 
The Care Coordinator develops individualized care plans, coordinates services, and ensures timely follow-up after discharge to reduce risk and support continuity of care across behavioral health systems.
 
Responsibilities
  • Complete initial and ongoing assessments, including suicide risk, substance use, mental status, medical history, living situation, supports, strengths, barriers, and medications. 
  • Conduct outreach to crisis stabilization units, inpatient psychiatric facilities, emergency departments, and community partners to engage eligible individuals. 
  • Conduct suicide risk screenings and complete comprehensive risk and biopsychosocial assessments at time of referral. 
  • Develop individualized care and safety plans in collaboration with individuals served, families, and providers. 
  • Provide safety planning and counseling on access to lethal means. 
  • Maintain frequent, proactive contact based on level of suicide risk, including follow-up within 24 hours of missed appointments. 
  • Coordinate transition of care, including warm hand-offs to ensure connection to ongoing services. 
  • Support stabilization through outreach, care coordination, and ongoing engagement. 
  • Monitor progress, document outcomes, and participate in care plan or treatment plan reviews. 
  • Advocate for and coordinate access to needed services and community resources. 
  • Maintain regular communication with providers and support continuity during and after treatment. 
  • Provide outreach to community providers during crisis points to promote program services and collaboration. 
  • Identify and report concerns related to risk, trauma, abuse, neglect, or abandonment in accordance with policy and regulations.
Documentation Tool (Eleos Health)
  • Reduces time spent on documentation, allowing more focus on client interaction and care 
  • Transforms brief notes or session conversations into complete, clinically appropriate documentation 
  • Supports accurate, compliant documentation while allowing staff to review and finalize notes 
  • Provides helpful insights from sessions to support care planning and continuity 
  • Accessible on desktop or mobile for flexibility across different work settings 
Qualifications
  • Bachelors degree in Social Work or a related Human Services field from an accredited university or college required.
  • Minimum of two years of experience in human services or behavioral health required; experience working with adults with mental illness preferred.
  • Must demonstrate proficiency in MHRC EHR System within three months of employment. Proficiency in Microsoft Office and email are required. 
  • Strong communication and interpersonal skills; ability to work effectively with individuals, families, providers, and team members.
Position Details
This is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm (may work occasional evenings).

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com




About the Company

M

Mental Health Resource Center

Renaissance Behavioral Health Systems

RBHS functions as a management services organization, providing centralized administrative, finance and accounting, human resources, information technology and quality improvement services to MHRC.  Through its administrative function, RBHS coordinates the programs and services of MHRC to create an integrated, high quality service delivery system.

Mental Health Resource Center

Founded in Jacksonville in May 1977, Mental Health Resource Center, Inc. (MHRC) is a Florida not-for-profit corporation that provides a wide range of behavioral health and social services to the community.  Included in MHRC’s service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including medication management, case management, counseling, supported housing, psychosocial rehabilitation, two programs for the homeless, a therapeutic family program, state hospital liaison services, forensic services, in-jail services, and nine Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Naples, Rockledge, Tampa, and Winter Haven. 

Since 1989, MHRC’s programs have been fully accredited by The Joint Commission.  Inpatient services are licensed by the State of Florida, Agency for Health Care Administration.  MHRC is a certified agency of United Way of Northeast Florida.      

MHRC accepts and directly bills most insurance plans, including Medicaid, Medicare and most private insurance plans.  Individuals who do not have health insurance and cannot afford our standard rates may be eligible for a reduced fee, depending on their income and number of household members.  Some MHRC programs are funded in part by the Florida Department of Children and Families (DCF) and its managing entities, LSF Health Systems, Central Florida Behavioral Health Network, and Central Florida Cares Health System; the federal government; and the City of Jacksonville.

Mission

MHRC helps people improve their well-being and achieve their goals by providing comprehensive behavioral healthcare and social services.

Vision

We view MHRC as a leader in the behavioral health and social services field, and we will continuously strive to provide services of the highest quality and effectiveness.  Our services will be provided in the most appropriate, least restrictive setting and in the most cost-effective manner utilizing caring, professional staff.

Values

At MHRC, the core values reflect what is important to our organization.  These values guide our decisions and actions as we provide services, communicate with one another, and develop relationships within the community:

 

Integrity

We believe in ethical conduct, including honesty, fairness, and sound decision-making.

Compassion

We listen to others openly and respectfully, respond with sensitivity and understanding, and work every day to improve the lives of people in need.

Excellence

We continuously improve our communication, knowledge, and skills to provide services of the highest quality and effectiveness.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
WEBSITE
http://www.mhrcflorida.com/home.html

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