Job Description
Benefits/Perks
Medical, Dental, and Vision InsuranceLife InsuranceDisability Insurance403(b) Retirement PlanPaid Time Off (PTO)Paid HolidaysFlexible Spending Account (FSA)Employee Assistance Program (EAP)Eleos Health – HIPAA-compliant documentation tool
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.
Job Summary
The System of Care (SOC) Navigator serves as the central referral hub for MHRC programs and community resources. This position coordinates internal and external referrals, facilitates warm handoffs, addresses barriers to care, and promotes timely access to integrated, person-centered services.
A primary focus is ensuring uninsured and underinsured individuals are connected to appropriate services within seven (7) days of discharge, including psychiatric and medication follow-up when needed. The SOC Navigator engages individuals prior to discharge, provides education regarding MHRC’s Comprehensive Services Center (CSC) Central Receiving System, facilitates intake and service connections, and follows up to confirm successful linkage.
The SOC Navigator also identifies individuals at risk for repeated acute-care utilization and provides outreach, referral coordination, and continuity-of-care support to help prevent unnecessary crisis episodes, Baker Act admissions, and re-hospitalizations through least-restrictive interventions.
Responsibilities
- Care Coordination & Referral Management
- Serves as the primary point of contact for MHRC and community referrals.
- Receives, triages, tracks, and follows up on referrals to ensure timely and appropriate linkage to care.
- Facilitates warm handoffs and coordinates with behavioral health, medical, social service, housing, and community providers.
- Maintains knowledge of MHRC programs, intake pathways, and community resources.
- Discharge & Hospitalization Prevention
- Supports uninsured and underinsured individuals in accessing services within seven (7) days of discharge.
- Links individuals requiring psychiatric or medication services to appropriate care within seven (7) days and follows escalation procedures when timely appointments are unavailable.
- Participates in treatment and discharge planning meetings and identifies individuals needing bridge appointments or enhanced follow-up.
- Conducts outreach to high utilizers of crisis stabilization, inpatient, and detoxification services.
- Provides post-discharge follow-up, rescheduling assistance, and barrier resolution.
- Advocacy & Community Engagement
- Identifies and addresses Social Determinants of Health (SDOH) barriers, including transportation, housing, identification, and other obstacles to care.
- Advocates for individuals and supports their rights in accordance with applicable laws and regulations, including the Baker Act.
- Builds rapport with individuals and their chosen supports and encourages involvement when appropriate.
- Serves as a liaison to community partners and promotes awareness of MHRC services and referral pathways.
- Documentation & Compliance
- Maintains accurate and timely documentation of contacts, referrals, outreach, follow-up, assessments, and required consents/releases.
- Completes required reports and monitors referral outcomes to identify service gaps and improvement opportunities.
- Participates in quality improvement activities and complies with organizational and regulatory requirements.
- Recognizes and responds appropriately to safety risks, trauma, abuse, neglect, abandonment, emergencies, and other emergent concerns.
- Exercises sound independent judgment in performing job duties.
Documentation Tool (Eleos Health)
- Reduces time spent on documentation, allowing more focus on client interaction and care
- Transforms brief notes or session conversations into complete, clinically appropriate documentation
- Supports accurate, compliant documentation while allowing staff to review and finalize notes
- Provides helpful insights from sessions to support care planning and continuity
- Accessible on desktop or mobile for flexibility across different work settings
Qualifications
- Bachelor’s degree in Social Work or a related Human Services field from an accredited college or university required. A related Human Services field must include at least 30 hours of coursework addressing human behavior and development.
- One (1) year of experience in human services, behavioral health, or a related field required.
- Experience working with adults with mental illness preferred.
- Strong communication, interpersonal, organizational, and problem-solving skills required.
- Ability to work independently, prioritize multiple referrals, and respond appropriately to urgent situations.
- Proficiency in Microsoft Office, Outlook, and Internet-based resources required.
- Proficiency in the RBHS/MHRC Electronic Health Record (EHR) and Patient Information System must be demonstrated within three (3) months of employment.
Position DetailsThis is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com
Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence.
Mental Health Resource Center, Inc. (MHRC) is a nonprofit organization that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services and inpatient psychiatric services for children, adolescents, and adults. Outpatient services include medication management, care coordination, case management, intensive case management team services, counseling, psychosocial rehabilitation, an adult therapeutic family program, state hospital liaison services, mental health court, multidisciplinary forensic teams (MFT), jail-based diversion services, a Co-Responder Program with the Jacksonville Sheriff’s Office, the Link-to-Life suicide prevention program, and services that assist individuals in obtaining benefits such as Social Security Income, Social Security Disability Income, Medicaid, food stamps, and housing. In addition, UF Health Jacksonville contracts with MHRC to manage the hospital’s adult inpatient psychiatric unit.
MHRC also operates eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness, located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven, as well as a FACT Lite program providing Linking, Advocating, Treating, Transitioning, Empowering & Recovery Support (LATTERS) services in Jacksonville. The two FACT teams located in Jacksonville serve residents of Duval, Clay, and Nassau counties.
Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces.Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com
Numbers & Facts
| Location | Jacksonville, Florida |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Website | http://www.mhrcflorida.com/home.html |
About Company
Renaissance Behavioral Health Systems
RBHS functions as a management services organization, providing centralized administrative, finance and accounting, human resources, information technology and quality improvement services to MHRC. Through its administrative function, RBHS coordinates the programs and services of MHRC to create an integrated, high quality service delivery system.
Mental Health Resource Center
Founded in Jacksonville in May 1977, Mental Health Resource Center, Inc. (MHRC) is a Florida not-for-profit corporation that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including medication management, case management, counseling, supported housing, psychosocial rehabilitation, two programs for the homeless, a therapeutic family program, state hospital liaison services, forensic services, in-jail services, and nine Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Naples, Rockledge, Tampa, and Winter Haven.
Since 1989, MHRC’s programs have been fully accredited by The Joint Commission. Inpatient services are licensed by the State of Florida, Agency for Health Care Administration. MHRC is a certified agency of United Way of Northeast Florida.
MHRC accepts and directly bills most insurance plans, including Medicaid, Medicare and most private insurance plans. Individuals who do not have health insurance and cannot afford our standard rates may be eligible for a reduced fee, depending on their income and number of household members. Some MHRC programs are funded in part by the Florida Department of Children and Families (DCF) and its managing entities, LSF Health Systems, Central Florida Behavioral Health Network, and Central Florida Cares Health System; the federal government; and the City of Jacksonville.
Mission
MHRC helps people improve their well-being and achieve their goals by providing comprehensive behavioral healthcare and social services.
Vision
We view MHRC as a leader in the behavioral health and social services field, and we will continuously strive to provide services of the highest quality and effectiveness. Our services will be provided in the most appropriate, least restrictive setting and in the most cost-effective manner utilizing caring, professional staff.
Values
At MHRC, the core values reflect what is important to our organization. These values guide our decisions and actions as we provide services, communicate with one another, and develop relationships within the community:
Integrity
We believe in ethical conduct, including honesty, fairness, and sound decision-making.
Compassion
We listen to others openly and respectfully, respond with sensitivity and understanding, and work every day to improve the lives of people in need.
Excellence
We continuously improve our communication, knowledge, and skills to provide services of the highest quality and effectiveness.
Skills
- Acute Careunmatched
- Bakeryunmatched
- Behavioral Healthunmatched
- Case Managementunmatched
- Child and Youth Servicesunmatched
- Communication Skillsunmatched
- Community Providersunmatched
- Community and Social Servicesunmatched
- Cross-Functionalunmatched
- Desktop PCunmatched
- Discharge Plansunmatched
- Documentationunmatched
- Emergency Servicesunmatched
- Establish Prioritiesunmatched
- Healthcareunmatched
- Hospitalunmatched
- Hospital Administrationunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Medicaidunmatched
- Medical Record Systemunmatched
- Medical Recordsunmatched
- Medicationsunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Nonprofitunmatched
- Outpatient Careunmatched
- Patient Careunmatched
- Plan Meetingsunmatched
- Problem Solving Skillsunmatched
- Psychiatric Rehabilitationunmatched
- Psychiatry and Mental Healthunmatched
- Quality Managementunmatched
- Quality of Careunmatched
- Regulationsunmatched
- Regulatory Requirementsunmatched
- Risk Analysisunmatched
- Social Workunmatched
- Team Playerunmatched
- Time Managementunmatched
- Training/Teachingunmatched
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