Back Line Collections Manager

About Defi SOLUTIONSIt's an exciting time to join defi! defi SOLUTIONS is a pioneer in end‑to‑end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time‑to‑market, streamline operations, and customize lending processes with proven, scalable performance.Position PurposeThe Back Line Collections Manager will be responsible for a team that processes customer service transactions associated with the auto loan and lending business.Position ResponsibilitiesOwn the Collections Dept from end‑to‑end processingEnhance productivity and streamline processing to achieve at least 10% improvement year over yearTake ownership of new and existing client scope of services and deliver a level of service quality that exceeds our clients' expectationsHire and retain top talent (as measured by the defi SOLUTIONS hiring scorecard) to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production‑ready successorDemonstrate leadership and self‑sufficiency by leading client or internal projects from inception to completion with little or no supervisionPerform staff coaching a minimum of 30% of time as a priority of job functionLean Six Sigma Yellow Belt certified or willing to achieve certification within 15 months of hireAbility to create and follow policy and procedures 100% of the timeRespond to client inquiries within 24 hoursPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without noticeRequired QualificationsBachelor's Degree in Business Administration or related fieldJob related experience: 5‑8 yearsManagement experience: 3‑5 yearsPreferred QualificationsCertified Regulatory Compliance Manager (CRCM) designation a plusISO certified (2001:2018)Additional Eligibility RequirementsAbility to solve problems by researching and analyzing information before recommending or selecting the appropriate solutionGeneral responsibilities and objectives are assigned with considerable latitude for defining actions and setting priorities. Generally, results and outcomes are reviewed rather than work in progressAbility to make innovations, which affect this job and suggests changes to the immediate supervisor that affect other related jobsAbility to compose and/or interpret internal and/or external business letters, memos, reports, may require understanding and explanation of policies and procedures to others, both internal and external to defi SOLUTIONSDetailed understanding of state and federal debt collection regulations and statutory requirements as well as collection and skip‑tracing techniquesIndirect automotive finance industry knowledge a plusKnowledge of repossession and bankruptcy proceedingsAbility to manage time effectively and multi‑taskAbility to set and monitor individual goals as well as motivate employeesExcellent communication, leadership, organizational and interpersonal skillsWorking knowledge of Microsoft Office products a plusExperience with budgeting and staff forecastingInbound / outbound dialer strategy knowledgeKnowledge of repossession management, insurance filing and pre‑paid product cancellation preferredTravel RequiredLess than 10% travelAffirmative Action/EEO statementdefi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.#J-18808-Ljbffr