The Assistant Director enforces and assists in the creation of expectations to consistently
provide remarkable experiences for each guest, all day, every day. The Assistant Director is
an ambassador of the brand and executes with Operational Excellence. They are effective
and efficient in all operational aspects of the business, with a passion for service, excellence,
and people.
Role Requirement
- Proven Senior Team Leader (Results)
- Meets all Knowledge Criteria
- Exemplary Trainer
- Proven ability for effective communication with others (verbal and Slack)
- Demonstrates ability to lead Team Leaders and Senior Team Leaders effectively
- Demonstrates the Character, Competency, and Chemistry required
- Vouched for by the Operator, GM, and most Directors
- Fully available 24/6 as the business needs
- Upholds the requirements of all Job Descriptions and Coordinator roles
Role Expectations
- Sets the gameplan with their Operations Director to be executed by Senior Team Leads
- Pursues with excellence the Five Critical Success factors as outlined in the Key Expectations of the Assistant
Director job description
- Seeks daily improvement; aims to get desirable results in respective department. Results are achieved
through effective teamwork, persistence, and consistency.
- Holds Chick-fil-A P&D’s Vision and Core Values in high regard, leveraging that as a platform to lead and
encourage from
- Takes personal responsibility for monthly outcomes. Celebrates good results and works to improve
negative results.
- You are an advocate, protector, and challenger of the brand, seeking constant improvement through
consistent communication and evaluation of store systems.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.