Back of House Director

Back of House Director | Crossroads Plaza Cary |...

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Chick-fil-A Careers and Jobs

• Chick-fil-A Careers
• Crossroads Plaza Cary
• Back of House Director

Back of House Director

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Full-time

$22.00 - 25.00 per hour

Back of House Kitchen Director

As a core member of the restaurant leadership team, the Back of House Kitchen Director is responsible for leading all kitchen operations while ensuring excellence in food quality, food safety, team development, and operational efficiency. This leader oversees every aspect of the Back of House, including food preparation, inventory management, equipment maintenance, labor productivity, and kitchen staffing. The Kitchen Director partners closely with the Executive Director Team to build systems that produce consistent results while developing a high-performing kitchen leadership team. Qualified applicants have 5+ years of leadership experience and flexible availability during restaurant business hours. (Bi-lingual preferred).

Responsibilities

• Fully owns all Back of House processes, results, staffing, and operational execution
• Partners with the Executive Director Team to develop and improve kitchen systems, procedures, and operational strategy
• Recruits, develops, and coaches a strong Team Leader and Supervisor team within the Back of House
• Leads the kitchen team to achieve excellence in food quality, speed of service, food safety, cleanliness, and labor efficiency
• Ensures proper management, execution, and documentation of all Back of House systems, food safety procedures, and operational standards
• Champions Chick-fil-A brand standards for food quality, recipe adherence, food safety, and operational consistency
• Oversees inventory management, ordering, product rotation, waste reduction, and food cost control
• Maintains all kitchen equipment and coordinates preventative maintenance and repairs as needed
• Creates efficient kitchen workflows that maximize productivity and throughput during all business volumes
• Allocates daily, weekly, and monthly cleaning, maintenance, and deep-cleaning responsibilities
• Analyzes and improves key business results including Food Cost, Labor Cost, Productivity, Waste, and Net Profit
• Ensures the restaurant is prepared for all third-party audits including Health Department, Deloitte, EcoSure, and Chick-fil-A operational evaluations
• Anticipates operational challenges and develops long-term solutions to improve kitchen efficiency and capacity
• Collaborates with Front of House leadership to ensure seamless communication and exceptional guest experiences
• Supports fellow Directors with leadership coverage and operational support as needed
• Attends weekly Director meetings
• Participates in all leadership development and team-building events
• Performs all other duties as assigned

Required Competencies

• Thinks strategically and casts vision: Creates long-term operational strategies that improve kitchen performance while aligning with restaurant goals
• Communicates effectively: Clearly communicates expectations, provides coaching, and leads difficult conversations with professionalism and care
• Time management: Demonstrates strong organization, prioritization, and the ability to manage multiple operational demands
• Adapts and innovates: Responds quickly to changing business needs while continuously improving kitchen systems and processes
• Growth oriented: Seeks opportunities to improve operational excellence, develop people, and drive business results
• Intentional leadership: Leads with humility, accountability, and servant leadership while developing others in a God-honoring way
• Organizational builder: Creates sustainable systems, develops leaders, and builds a culture of ownership within the kitchen
• Culture guardian: Models the restaurant''s Core Values, exemplifies the Vision, and lives out the Chick-fil-A Corporate Purpose
• Faithful steward: Maximizes resources, develops people, and responsibly manages the restaurant''s inventory, equipment, and financial resources

Development

• Create and follow a personal leadership development plan
• Develop and execute quarterly Back of House growth plans
• Meet regularly with the Executive Director to review operational performance, identify opportunities, and solve challenges
• Maintain current ServSafe Certification
• Invest intentionally in the leadership development of the Back of House team
• Build and strengthen the Team Leader and Supervisor pipeline
• Collaborate with the Training Director and Leadership Development Director to ensure consistent training, onboarding, and growth of all kitchen team members

Key Performance Indicators

• Food Safety Score
• Food Quality & Accuracy
• Food Cost
• Labor Cost
• Kitchen Productivity
• Waste Reduction
• Speed of Service
• Third-Party Audit Scores
• Sales Growth
• Net Profit

Requirements

Employment Type

• Full-time

Hours

• 45+ hours per week
• Flexible availability required

Work Schedule

• Monday to Friday
• Weekend availability required
• 8-hour shifts
• 10-hour shifts

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Employee discount
• Paid training

Work schedule

• Weekend availability
• Holidays
• Night shift
• Day shift
• Monday to Friday

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount

Chick-fil-A - Crossroads Plaza Cary

1815 Walnut St, Cary, NC 27518, USA

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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