Role Overview - Back of House Shift Leader in Training

This role is ideal for individuals with people or restaurant leadership experience who are ready to grow into a Chick-fil-A Shift Leader. Shift Leaders in Training gain hands-on experience across Front of House or Back of House operations, team development, and guest service—preparing them for full front-line leadership responsibilities.

This role is critical to the success of our restaurant, as Shift Leaders in Training help ensure each shift runs smoothly, our team is supported, and our guests consistently experience genuine hospitality. In this role, you will lead shifts, coach team members, and help execute our Winning Hearts Every Day strategy by driving operational excellence and delivering genuine, 2nd-mile service.

Role Type: Full-Time and Part-Time

Reports To: Restaurant Director

Availability Requirements : Leadership roles require flexibility to support the team during peak business needs.

• Full-Time: 40–45 hours per week, with availability for a mix of opening and closing shifts (typically 4 per week)
• Part-Time: 20-28 hours per week, with availability for a mix of opening and closing shifts (typically 3 per week)
• Shift Windows: Day 5 AM –5 PM | Night 2 PM –11 PM
• Flexibility: Schedules may vary to support the team during peak times

Daily Responsibilities & Duties

• Lead and actively serve in day-to-day restaurant operations across all areas.
• Respond promptly and respectfully to guest needs, resolving issues efficiently.
• Run team member breaks, set the tone for each shift, and serve as a role model for team upholding core values of hospitality, integrity, excellence, and care
• Open and/or close the restaurant, lead shifts, and responsibly manage key-holder duties.
• Execute cash counts for tills and end-of-day closing procedures.
• Support other business needs, including catering and special requests.
• Communicate effectively with leadership and contribute to ongoing improvement initiatives
• Ensure restaurant cleanliness standards are consistently maintained throughout operations.

Why Join Our Team:

• FREE meals every shift — because great food fuels great work + off-shift DISCOUNT!
• Competitive pay with opportunities for raises and performance-based bonuses
• A fun, supportive workplace where you are recognized, celebrated, and able to thrive
• Flexible scheduling that fits your life — plus Sundays off to rest and recharge
• Hands-on learning from an experienced Operator and Restaurant Leadership Team
• Intentional growth and development to support your professional goals
• Clear career advancement pathways — from Team Member to Director or even becoming a future Chick-fil-A Owner/Operator
• Professional Development Dollars
• Access to Team Member Scholarships to support your educational journey
• Access to an exclusive discounts and perks program for shopping, travel, entertainment, and more
• Access to wellness benefits
• Access to Health, Dental, and Vision Insurance
• Employee Assistance Program (EAP) with FREE mental health counseling, financial guidance, and wellness resources
• Accrued PTO

What Makes You A Great Fit:

• Strong interpersonal, communication, and problem-solving skills
• Restaurant experience or operational awareness
• Personal accountability, resilience, and initiative
• Ability to make decisions under pressure and think critically
• Team-oriented, adaptable, and collaborative
• 1-2 years of prior leadership experience preferred

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

At Chick-fil-A New Philadelphia, we’re more than a restaurant — Our local Owner/Operator is committed to delivering remarkable experiences and serving craveable food. Our Owner/Operator invests deeply in Team Members through world-class training, leadership development, and opportunities to grow. Every day, our team brings kindness, excellence, and hospitality to life for our guests while making a meaningful impact in the community we serve.
Our Vision:
To Be a Pillar of Value and Lasting Significance in the Community of New Philadelphia
Our Core Values:
Commitment To Excellence: We uphold high standards in everything we do
Action-Focused: We take initiative and move the needle where it matters
Responsibility- Driven: We own our roles, results, and impact
Elevate Others: We invest in people and help them grow
Steward Purposefully: We manage resources wisely to create lasting value

Salary

$17.00 - $19.00 per hour

Benefits

Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Referral program, Employee discount, Paid training, Other

Job Type

Full time, Part time

Schedule

Weekend availability, Monday to Friday