Back of House Team Member

Back of House (BOH) Team Member

The Back of House (BOH) Team Member is responsible for preparing high-quality food safely, efficiently, and consistently while supporting smooth restaurant operations. BOH Team Members work behind the scenes to ensure guests receive fresh, accurate, and delicious meals by following Chick-fil-A’s recipes, food safety standards, and operational procedures.

This position requires teamwork, attention to detail, and a commitment to excellence. BOH Team Members uphold Chick-fil-A’s mission, core values, and food quality standards to deliver exceptional results that support a positive guest experience.

Position Type

• Full-Time: Typically scheduled 30 or more hours per week
• Part-Time: Typically scheduled fewer than 30 hours per week

(Schedules based on business needs and availability)

Key Responsibilities

Food Preparation & Production

• Prepare, cook, and assemble menu items according to Chick-fil-A recipes, procedures, and quality standards
• Ensure food is cooked, held, and served at proper temperatures
• Follow standardized portioning, presentation, and timing guidelines
• Maintain speed and accuracy during high-volume periods

Food Safety & Sanitation

• Adhere to all food safety, sanitation, and hygiene requirements
• Follow local health department regulations and Chick-fil-A food safety policies
• Practice proper handwashing, glove use, and cross-contamination prevention
• Participate in food safety training and audits as required

Kitchen Operations & Equipment

• Operate and maintain kitchen equipment safely and correctly
• Assist with opening, closing, and daily kitchen setup
• Monitor product levels and assist with inventory rotation (FIFO)
• Report equipment issues or safety concerns to leadership

·      Stock kitchen inventory as needed

·      Keep up to date with new products rolled out by Chick-fil-A

·      Work safely around kitchen equipment and report any maintenance issues to Leadership

Cleanliness & Organization

• Maintain a clean, organized, and sanitary kitchen environment
• Clean and sanitize workstations, utensils, equipment, and floors
• Properly dispose of waste and follow recycling procedures
• Assist with deep cleaning tasks according to established schedules

Teamwork & Communication

• Work collaboratively with other BOH and FOH Team Members
• Communicate clearly with leadership regarding product needs or issues
• Support teammates during peak and high-volume periods
• Accept coaching, feedback, and training in a positive manner

Compliance & Brand Standards

• Follow Chick-fil-A policies, procedures, and safety protocols
• Maintain professional appearance and hygiene standards
• Uphold Chick-fil-A’s mission, vision, and values
• Comply with all workplace conduct and safety expectations

·      Always adhere to Chick-fil-A uniform and dress code

Qualifications

• Must meet minimum age requirements per state/local law
• Prior kitchen or food service experience preferred but not required
• Strong work ethic and willingness to learn
• Ability to follow instructions and work with consistency
• Attention to detail and commitment to quality

Physical & Work Environment Requirements

• Ability to stand and move for extended periods
• Ability to lift, carry, push, or pull up to 30–60 pounds
• Ability to work in hot, fast-paced, and physically demanding environments
• Ability to perform repetitive motions, bending, reaching, and lifting

Scheduling Requirements

• Availability to work a flexible schedule including:
• Early mornings
• Evenings
• Weekends
• Holidays (excluding Sundays)

Training & Development

• Paid onboarding and position training
• Ongoing food safety and skills development
• Cross-training opportunities across kitchen stations
• Leadership development opportunities for advancement

Compensation & Benefits

Compensation and benefits vary by location and may include:

• Competitive hourly pay
• Flexible scheduling (Closed on Sundays)
• Paid training
• Employee meal discounts
• Scholarships and tuition assistance
• Health insurance, PTO, and retirement plans (eligibility-based)
• Career growth and advancement opportunities

Core Values

• Hospitality: We serve with care and excellence
• Excellence: We strive to be our best every day
• Integrity: We do the right thing, even when it is difficult
• Teamwork: We support one another
• Respect: We value each individual

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® West El Paso restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

Benefits

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