Back Office Manager (Pediatrics)

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

ECHC Eureka Community Health Center

Open Door Community Health Centers strives to provide health care using a team model, where all personnel are used to their fullest extent to facilitate and provide preventive, acute, and chronic health care in a manner that addresses the comprehensive needs of our patients in an efficient, welcoming, and timely manner. The Back Office Manager is responsible for the smooth flow of daily operations, including the implementation and compliance with policies, protocols, and workflows. The Back Office Manager serves as a resource to pods/health care teams and clinic support staff. The Back Office Manager participates in planning, guidance and training sessions and conducts periodic evaluations of support staff. The Back Office Manager is a member of the clinic’s management team (Administrative Stie Directors, Office Manager, Registered Nurse Clinic Managers, and Site Medical Director.).

Compensation Range:

$78,000.00-$90,074.40

Language: Hmong and Spanish speakers who successfully pass a language exam will receive a minimum of .75 cents added to their wage. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• These essential responsibilities are performed within the context of collaboration, coordination and team building among the clinical staff and management of the clinic site:
• Participates as a member of the clinic’s Management Team to ensure efficient daily operations of the clinical support staff.
• Develops and coordinates schedules for all clinical support staff, including provider needs, consistent assignments, PTO requests, callouts, and expected and unexpected coverage needs.
• Ensures orientation, training, and review of all new hires and other staff to promote teamwork and collegiality while promoting competency, efficiency, and accessibility.
• Monitors staff performance, documents achievements and areas for improvement, conducts periodic evaluations; raises concerns Management Team as appropriate.
• Monitors services and facilities to assure safety and compliance with applicable laws and standards.
• Participates in the hiring process in collaboration with Health Center Management Team.
• Participates in Quality Improvement and other clinic/corporate initiatives.
• Reviews productivity, Quality Improvement and other benchmark reports and develops expectations and enhances in collaboration with staff and management.
• Ensures currency of continuing education, in-service, mandatory and optional educational programs for self and support staff.
• Assists providers with patient care as a Medical Assistant (MA) within the clinical setting as needed; however, is not permanently assigned to a provider and not included in MA staffing ratio.
• Other duties and responsibilities as designated by supervisor.

QUALIFICATIONS AND EXPECTATIONS:

• Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
• Knowledge of health care delivery and management.
• Ability to identify and handle difficult, emotional, or confrontational situations in a calm, consistent and equitable manner.
• Ability to manage and motivate others in a team environment and delegate appropriately.
• Ability to read, analyze and present basic and complex documents, interpret instructions and guidance, and respond to questions about such materials.
• Ability to prepare routine reports and correspondence.
• Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among coworkers, public, private, and professional groups.
• Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
• Adherence to ODCHC policies and protocols.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required; advanced degree or certification preferred.
• Prior experience of at least two years in a similar or related position in a community health center or other medical environment.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Credentialed as a Certified Medical Assistant or Licensed as a Vocational Nurse.
• Injection certification.
• CPR certification.
• Venipuncture/dermal stick certification.

SUPERVISORY RESPONSIBILITIES: The Back Office Manager has development and supervisory responsibilities for Medical Assistants working in the care teams.

SUPERVISION AND SUPPORT: The Back Office Manager participates as part of the Clinic Management Team, reporting directly to the Administrative Site Director; extensive collaboration with other clinic staff and managers is expected.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Ability to communicate via telephone, video, and/or in-person.
• Ability to read documents, computer screens, forms.
• Ability to remain stationary for extended periods.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.