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Badging Manager

ABM Industries

Charlotte, NC

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JOB DETAILS
SALARY
$45,000–$84,500 Per Year
SKILLS
Administrative Skills, Airport Security, Auditing, Best Practices, Communication Skills, Continuous Improvement, Cross-Functional, Customer Escalations, Data Management, Data Quality, Database Management Software/Systems (DBMS), Detail Oriented, Document Management, Documentation, Documentation Standards, Leadership, Maintain Compliance, Metrics, Multitasking, Onboarding, Operational Support, Operations, Operations Management, Organizational Skills, People Management, Problem Solving Skills, Procedure Implementation, Process Development, Process Improvement, Process Management, Regulations, Regulatory Compliance, Regulatory Requirements, Reporting Skills, Risk Management, Security Compliance, Security Protocols, Standard Operating Procedures (SOP), Standards Development, Systems Administration/Management, Team Lead/Manager, Time Management
LOCATION
Charlotte, NC
POSTED
13 days ago

Overview

We are seeking an experienced and highly organized Badging Manager to lead and oversee all badging operations supporting employee onboarding and credential renewals. This role is responsible for managing the end-to-end badging process, ensuring full compliance with regulatory requirements set by Customs and Border Protection (CBP) and driving operational efficiency across the function.
 
Compensation: $45,000 - $84,500 per year salary (U.S. Dollars)
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Schedule: Weekdays with some weekends from 8:30AM - 5:00PM EST.
Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

 

  • Team Leadership & Oversight
    • Manage, train, and support badging administrators and coordinators.
    • Assign workloads, monitor productivity, and ensure timely completion of all badging activities.
    • Serve as the primary escalation point for complex or sensitive badging issues.
  • Process Management & Compliance
    • Oversee the preparation and submission of badging paperwork for new hires and renewals.
    • Ensure all documentation meets CBP, MWAA, and TSA regulatory requirements.
    • Maintain compliance with airport security protocols, including SIDA badge issuance and renewals.
    • Conduct regular audits to ensure accuracy, completeness, and compliance of all badging records.
  • Operational Coordination
    • Manage the end-to-end badging process, including document collection, verification, submission, fingerprinting, and badge issuance.
    • Coordinate scheduling for applicant appointments, fingerprinting, and badge pickups.
    • Serve as the primary liaison with CBP, MWAA, and other regulatory agencies.
  • Systems & Data Management
    • Oversee the maintenance of applicant profiles in systems such as QuickBase.
    • Ensure data integrity, accuracy, and timely updates across all badging records.
    • Generate reports and track key metrics related to badging volume, turnaround time, and compliance.
  • Continuous Improvement
    • Identify process improvement opportunities to enhance efficiency and reduce errors.
    • Develop and implement standard operating procedures (SOPs) and best practices.
    • Ensure the team is trained on evolving regulations, tools, and procedures.
  • Confidentiality & Risk Management
    • Ensure all sensitive and confidential information is handled securely and in compliance with data privacy requirements.
    • Mitigate risk by enforcing strict adherence to security protocols and documentation standards.

Qualifications

 

  • Bachelor’s degree or equivalent work experience preferred.
  • 3–5+ years of experience in badging, credentialing, onboarding operations, or a related administrative function.
  • Prior leadership or supervisory experience required.
  • Strong knowledge of airport badging processes, CBP, TSA, or similar regulatory requirements preferred.
  • Proficiency in database and document management systems (QuickBase experience a plus).
  • Exceptional organizational and problem-solving skills with strong attention to detail.
  • Excellent communication and stakeholder management skills.
  • Ability to manage multiple priorities in a fast-paced, compliance-driven environment.
Ideal Candidate Will Be
  • A proactive and strategic leader who can both manage daily operations and drive improvements.
  • Highly detail-oriented with a strong compliance mindset.
  • Comfortable making decisions and handling escalations in a regulated environment.
  • A strong collaborator who can work cross-functionally with internal teams and external agencies.
  • Reliable, accountable, and capable of meeting strict deadlines while maintaining accuracy.

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/

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