Overview
Meet and greet arriving passengers in the claim area and provide assistance and information to individuals meetings arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, i.e., lost articles, lost, damaged and pilfered baggage.
Location: Denver Airport
Shift: 5pm-1:30am Including weekends and Holidays
Payrate: $20.00 Hourly
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
Responsibilities
Monitor the delivery of baggage to the claim area; coordinate with Ramp Service regarding missing bags and handle irregularities associated with the baggage delivery process. Coordinate baggage change orders according to local procedures with ramp services.
Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable.
Amend existing files with baggage status in a timely manner and pursuant to company policy.
Close baggage claim files that have been resolved in a timely manner and pursuant to company policy.
Process all baggage tasks in the Task Manager Workflow
Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office Warehouse in accordance with prescribed timelines.
Arrange baggage delivery with baggage service delivery providers x. Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices xi.
Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy xii. Additional related duties as deemed operationally necessary by baggage service
Qualifications
Required:
• Must be 18 years of age or older
• A high school diploma, GED, or college degree is not required
Preferred:
• 1 year of similar work experience
• 1 year of customer service experience
ABM will accept applications for this job until 7/10/2026
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)