Bagger Dave's Assistant Managing Partner

RESULTS DESCRIPTION

The Assistant Managing Partner is responsible for the operational excellence of their assigned restaurant. This position is critical to the long-term viability of the company by delighting guests and team members and ensuring revenue and profit growth.

RESPONSIBILITIES

GUEST

• Ensures guests are delighted thus inspiring loyalty and repeat business.
• Models hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant.
• Effectively handles guest complaints resulting in delighted guests as evidenced by customer satisfaction scores.
• Researches and identifies marketing techniques to attract new guests.
• Builds positive, professional relationships with members of the community.

• Executes of all company specified training and development and incentive programs.
• Plans and leads shift meetings, builds camaraderie and solicits feedback.
• Handles shift-by-shift coaching and performance counseling of team members on as needed basis.
• Creates implements and executes the staff plan and ensures proper staffing levels are maintained to build sales and delight guests.
• Oversees the human resource management function ensuring 100 % compliance with all employment laws, company policies, guidelines and procedures.
• Answers benefit questions from team members or bring to the attention of Team Member Relations.
• Provides performance feedback and recognition to all hourly team members on an ongoing and timely basis.
• Conducts interviews and facilitates department orientation for all new team members.
• Creates and maintains an open door policy with team members as evidenced by surveys and turnover.
• Ensures effective communication of business results occurs to all managers and Team Members on a monthly basis.
• Complies with all team member relations policies and procedures.

• Adheres to standardized recipes 100% of time.
• Ensures the correct food ordered gets to the correct table 100% of time.
• Utilizes all compliance systems, manager tools and procedures with 100% integrity.
• Conducts administrative manager functions and completes end of day transactions by 3am.
• Maintains high cleanliness standards and holds team members accountable for adherence to daily, weekly and monthly cleaning schedules reflected in QSC score.
• Ensures adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits.
• Assists in the rollout of new company programs, policies and procedures as requested.
• Ensures PCI compliance for all credit card transaction documents.
• Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.

• Manages shifts to achieve sales and profit goals (including hourly labor and cost of sales).
• Ensures team meets or exceeds cost of sales actual vs. legitimate target.
• Reviews and analyzes monthly P&L and communicates results to managers. Develops plans to impact areas of opportunity.

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Self starter who works independently with minimal supervision.
• Energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Forms strong working relationships within team.
• Identifies additional tasks to be completed and willingly assists others.
• Follows direction with focused attention.
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement.
• Strong computer skills required.
• Minimum two years restaurant management experience required.
• Must possess proper food handlers and alcohol dispensing certifications.
• College degree preferred.