Bakery Customer Service

Bakery Counter Associate - DeLallo Italian Marketplace

Job Type: Full-time or Part-time

DeLallo Italian Marketplace is looking for friendly, dependable, and customer-focused Bakery Counter Associates to join our team.

This is a great opportunity for someone who enjoys working with customers, fresh baked goods, specialty desserts, Italian pastries, breads, cookies, and high-quality marketplace products in a fast-paced retail environment.

Position Summary

Bakery Counter Associates provide excellent customer service while assisting customers with bakery selections, packaging products, maintaining displays, and helping keep the bakery department clean, organized, and ready for business.

This position may also assist with light bakery finishing duties such as decorating pastries, icing items, filling cannoli and pastries, writing on cakes, slicing bread, and taking customer orders.

The ideal candidate is friendly, dependable, detail-oriented, and willing to learn about DeLallo's bakery products and specialty Italian items.

Schedule

Bakery Counter positions may be available as full-time or part-time. All positions require weekend availability.

To meet business needs, some employees may be required to come in early to help prepare the store for opening. Shifts may begin at 5:00 AM or earlier, based on department needs.

Major holidays are off with pay.

Responsibilities

Assist customers at the bakery counter in a friendly and professional manner

Package, label, and display bakery items, pastries, breads, cookies, cakes, and desserts

Help customers with product selections, special requests, and bakery orders

Take customer orders accurately and communicate order details as needed

Assist with light pastry decorating, icing items, and finishing bakery products

Fill cannoli and pastries according to department standards

Write on cakes and assist with basic cake finishing as needed

Use a bread slicer to slice bread according to customer and department needs

Maintain clean, full, and attractive bakery displays

Stock, rotate, and organize bakery products

Check product dates and help ensure quality and freshness

Follow proper food handling, sanitation, and food safety procedures

Use scales, packaging equipment, bread slicers, and department tools safely

Keep work areas clean, safe, and organized

Support bakery production and other marketplace departments during busy periods as needed

Follow company policies, safety standards, and department procedures

Qualifications

Applicants must be 18 years of age or older

Previous bakery, grocery, retail, restaurant, food service, or customer service experience is helpful but not required

Bakery decorating, cake writing, pastry finishing, or order-taking experience is a plus

Interest in baked goods, desserts, specialty foods, and Italian products

Friendly, customer-focused attitude

Dependable, punctual, and willing to learn

Ability to work in a fast-paced environment

Strong attention to detail

Ability to follow food safety and sanitation procedures

Comfortable standing, walking, bending, and working with food throughout the shift

Ability to safely use or learn to use scales, packaging equipment, bread slicers, and department tools

Strong teamwork and communication skills

Weekend availability is required