Bakery Flour Sales Associate

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: As a Bakery Flour Sales Associate, you will be at the heart of delivering seamless order fulfillment and outstanding customer service. Acting as the frontline connection between customers, sales, and logistics, you will oversee the order-to-cash process, ensuring smooth order flow, proactive issue resolution, and on-time deliveries. Beyond order management, you will be responsible for inventory allocation, logistics coordination, and ensure compliance with customer requirements to maintain seamless operations. By leveraging data and customer insights, you will anticipate challenges, resolve discrepancies, and drive continuous improvements that enhance efficiency, minimize chargebacks, and strengthen customer relationships in a fast-paced supply chain environment.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Hybrid combining working from home, and onsite in White River Junction VT roughly 1-2 days per month. Ideal candidates will be located within 120 miles of our offices.

The Pay: $20.17 to $24.55 per hour worked; commensurate with experience.

Essential Duties and Responsibilities

• Serve as the primary point of contact for customer, broker, and sales team inquiries, providing real-time insights and actions on order status and revisions, pricing and sales contract management, and operational activity.
• Execute the order-to-cash process from order capture through invoicing, ensuring accurate order entry, EDI transaction management, customer portal task completion, and exception management and discrepancy resolution.
• Coordinate outbound logistics for both delivered and customer pickup (CPU) orders to meet on-time fulfilment requirements and prevent service disruptions.
• Monitor inventory allocation closely to ensure sufficient stock levels and timely coordination to meet order schedules and volume commitments across all customers, including pipeline and promotional activities.
• Support the operational needs of customers by ensuring compliance with routing guides, documentation requests, and managing day-to-day operational interactions.
• Proactively monitor customer scorecards, KPIs, and reporting to ensure operational performance meets or exceeds customer expectations, identify and communicate issues before they arise, and bring forward continuous improvement opportunities.
• Investigate and resolve mis-shipments, short shipments, RMAs, credit/debit memos, and payment discrepancies to uphold customer satisfaction and trust.
• Own customer operational deductions and chargeback review inclusive of conducting root cause analysis, implementing mitigation strategies, and driving improvements to avoid recurring issues.
• Coordinate freight and quality claims issuance and customer resolution across key stakeholders.
• Manage customer onboarding tasks, including timely customer setup across internal systems, external portals, and documentation requests.

Experience and Education

• 3+ years expertise within the supply chain discipline, CPG and customer facing experience preferred.
• 3+ years functional experience in automated Order-to-Cash systems and process - Enterprise Resource Planning (ERP), Order Management Systems (OMS), EDI/API, SAP S/4HANA preferred.
• Reputable supply chain certification preferred (e.g. APICS)
• We value those who can demonstrate capability and articulate how prior experiences will help them effectively transition into this role.

Competencies

• Customer Service Orientation: Holds an understanding that “customers” include not only paying customers but internal customers and external business partners. Acts in ways that demonstrate a commitment to high standards of quality in delivering an exceptional customer experience.
• Communication and collaboration: Competence and confidence to function as an operations expert with customers, cross-functional teams, and external partners. Proactively and intentionally communicates with the ability to appropriately articulate clear and concise messages, both written and verbal, to the circumstance and intended audience.
• Results oriented: Proactive problem solving and solution recommendations. Identifies opportunities for improvement and consistency across multiple sites and internal operations.
• Attention to Detail: Demonstrates persistence and commitment toward work efforts and sets a high-performance standard for self and others. Takes responsibility for own actions no matter the outcome or magnitude of impact.
• Technical system and database acumen: Demonstrated experience and expertise in OMS, ERP, and TMS systems, along with operational understanding of associated system integrations and data flows. Working knowledge of SAP S/4HANA, and experience in advanced analytics tools including Data Cubes and MS Power BI.
• Analytical thinking: Ability to break down a problem, analyze paths to resolution, and define a solution. Ability to compile, analyze, and leverage data to enhance operational performance.
• Financial Acumen: Foundational knowledge on role impact to P&L results inclusive of deductions and chargebacks, freight, and supply chain activity cost drivers.

Success Factors

• Commitment to King Arthur’s mission, products, and living our values
• Is community minded gets involved, volunteers

Physical requirements

• Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment.
• Regular use of computer keyboard, mouse, and video conferencing tools.
• Ability to communicate effectively in person, over the phone, and through digital platforms.
• Occasional standing, walking, bending, or reaching within the office environment.
• May occasionally be required to lift or move items up to 15 pounds (e.g., office materials, documents).
• Visual acuity needed for reviewing documents, spreadsheets, and data on screens.
• Ability to commute to the office for in-person meetings, training, or other business needs as required.

Work environment

• Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes.
• This role operates in a professional office environment where most work is performed at a desk.
• Remote work environment that meets KAB standards for work.

Safety

• Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.
• Participates in safety and compliance training and safety and health programs.

Supervision

N/A

Travel

• <10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.