BAKERY/LEAD CLERK

• High school diploma or general education degree, 1+ years' retail experience or an equivalent combination of education and experience • Effective interpersonal and customer service skills • Friendly, approachable and outgoing demeanor/team player • Sound judgement/decision making skills • Strong math skills (e.g., calculate discounts, proportions, percentages) • Basic algebra and geometry skills (e.g., calculate circumferences, volume) • Ability to read/interpret documents (e.g., training manuals) • Good oral and written communication skills • Ability to speak effectively to groups of customers/employees• Encourage teamwork through cooperative interactions with co-workers. • Welcome, serve and assist customers to provide excellent customer service. • Ensure proper staffing to address service levels and efficient utilization of labor. • Operate equipment (e.g., knives, box cutter and pricing gun) according to company guidelines. • Effectively communicate with customers and respond to questions and requests in a timely manner. • Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs). • Assure storage and code dating SOPs are adhered to for all products. • Ensure all price changes and in-store transfers occur in a timely fashion in the department manager's absence. • Ensure the removal and disposal of un-sellable product from the department. • Follow all merchandising guidelines, including display models, signage, and product packaging. • Monitor the temperature and placement of products in coolers and freezers to maintain freshness of products. • Oversee product portion control to ensure SOPs are met. • Ensure all receiving procedures are adhered to appropriately in the department manager's absence. • Proof, bake, glaze, top, and thaw product in accordance with SOPs. • Perform stocking duties, ensuring correct placement of stock and refilling of product. • Follow all company and department policies and SOPs. • Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management. • Maintain ability to work all shifts and flexibility to relocate to another store location. • Physical demands include, but are not limited to, frequently walking on wet surfaces, standing, turning, kneeling, reaching, squatting, stooping/bending, lifting and carrying objects 5 to 80 lbs. and pushing/pulling objects 200 to 2,000 lbs. exposure to hot/cold temperatures. Occasionally crawl, climb ladders and walking on uneven ground. • Must be able to perform the essential functions of this position with or without reasonable accommodation.