We are looking for an energetic, team-focused Bakery Manager/Lead Operator to oversee daily bakery operations, lead a high-performing team, and deliver an exceptional guest experience. This role is responsible for driving sales and profitability while maintaining high standards for cake quality, customer service, merchandising, and food safety.
Key Responsibilities
- Lead, coach, motivate, and develop the bakery team.
- Create a positive, welcoming environment for guests and team members.
- Manage daily bakery operations, including opening/closing, cash handling, scheduling, and order fulfillment.
- Oversee cake production, special orders, deliveries, inventory, and supply ordering.
- Set sales and productivity goals and adjust staffing based on business needs.
- Manage labor, inventory, supplies, and other expenses to maximize profitability.
- Maintain brand, product quality, merchandising, cleanliness, and food safety standards.
- Complete payroll, reporting, inventory, and other administrative responsibilities.
- Build community relationships and represent the brand at local events and partnerships.
- Step into all bakery roles as needed to support the team and business.
What We're Looking For
- High school diploma/GED required; college education is a plus.
- 1–3 years of leadership experience in retail, hospitality, foodservice, or a similar environment.
- Proven ability to hire, train, coach, and develop a team.
- Strong customer service, communication, organization, and problem-solving skills.
- Comfortable managing schedules, inventory, costs, sales goals, and basic financial information.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Basic proficiency with Microsoft Word, Excel, and Outlook; willingness to learn new technology.
- Food safety certification or ability to obtain certification within 30 days.
The ideal candidate is a hands-on leader with a servant's heart, a spirit of excellence, and a passion for creating genuine connections. You lead by example, take ownership, motivate others, and genuinely enjoy creating a positive experience for both guests and your team.
Availability
Must be flexible to work varying shifts, including early mornings, evenings, weekends, and holidays, based on business needs.
Starting salary is $52,000 with opportunities for bonuses and advancement!
Personnel Resources is an Equal Opportunity Employer.