Bakery Retail Associate

The Bakery Retail Associate is responsible for supporting BabyCake’s Bakery within the East Nashville location. This involves working with the BabyCake’s Supervisor to grow sales for the location and meeting or exceeding the company expectations regarding retail operations performance and customer service. The Bakery Retail Associate not only develops customer and visitor relationships but also helps to maintain relationships to run a successful business. 

KEY ACCOUNTABILITIES/OUTCOMES

·        Interacts with customers, employees, visitors, & vendors to achieve and maintain positive relationships. Obtains and considers information needed to resolve opportunities, achieve desired service levels and revenue targets.

·       Responsible for setting up baking classes so the visitors are fully set up for the BabyCake’s experience.

·       Assists the BabyCake’s Supervisor to ensure accurate financial reporting for bakery retail operations of all revenue and expenses. Collects and accounts for revenue generated for bakery retail operations.

·       Works with team members to ensure that business sales commitments are achieved. Communicates expectations and provides guidance/direction as needed; holds associates accountable for performance, taking the appropriate level of corrective action, when needed.

·       Responsible for understanding how to manage inventory, daily production and how to order product for BabyCake’s Bakery.

·       Ability to create a friendly and inviting guest experience over the phone and in person

KNOWLEDGE/SKILLS/EXPERIENCE

• Maintain a guest focus AND a positive attitude
• Communicates effectively and clearly
• Stocks and maintains sufficient levels of food products to assure efficient service
• Complies with company policies, procedures, equipment use and food preparation
• Maintains a clean and sanitary workstation
• Able to work in a standing position for long periods of time
• Completes required tasks within assigned time frames
• Assumes 100% responsibility for quality of products served
• Follow procedures for Opening, Closing and on-going cleanliness.
• Able to reach, bend and stoop frequently