Bakery Service Supervisor

Reporting to the Bakery Department Manager and supervised by the Bakery Department Manager and/or Bakery Department Head and/or their delegate, you play an important role in maintaining the smooth operation of the Bakery Department. You will support the daily activities and offer guidance to junior team members, ensuring optimal performance and adherence to departmental standards. T&T Supermarkets is marking over 30 years as Canada's favorite Asian grocery store and recently announced the first store location in the United States. Our growth into the US offers great opportunities within our first US flagship store, set to open in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and will stand as the largest Asian specialty supermarket in Washington state.

We have additional plans for growth and will also be establishing a regional office in the greater Los Angeles area to grow T&T Supermarket's vendor base with American food suppliers.

Job Responsibilities

You will:

• Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.
• Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.
• Address customer complaints promptly and cultivate strong relationships with customers by offering attentive service, including a welcoming smile, eye contact, and personalized attention.
• Familiarize oneself with the location of various bakery items and stay informed about departmental promotions to better assist customers.
• Maintain and update UPC pricing, verify and ensure accurate product labeling.
• Assist in managing the quality and freshness of all products (bread, cake and other pastry products), ensure they are properly packaged and display while enforcing the FIFO (First In, First Out) principle to uphold standards.
• Ensure thorough quality control measures during product receiving and efficiently manage inventory across display areas and backrooms, including the cooler, and freezer.
• Maintain workplace cleanliness and upkeep of work tools to ensure a hygienic and organized environment.
• Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

Requirements

You Should Have:

• Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory holidays.
• Basic computer skills in MS Office.
• Familiar with relevant tools and equipment, able to interpret product labels.
• Able to communicate in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.
• Knowledge of workplace health and safety protocols.
• Minimum of 2 years of related experience.
• Relevant experience and bakery knowledge, display, promotion and packaging techniques is preferred
• Demonstrated commitment, accountability, and reliability in previous roles.
• A good team player, capable of collaborating with and assisting colleagues.
• Good organization, problem-solving, interpersonal, and customer service skills.
• Positive, proactive, and self-motivated work ethic.

Benefits

Competitive Wages Paid Holiday Leave Premium Pay For Holiday Work Hours Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement) Medical, Dental & Vision Care Life & AD&D Insurance Employee Assistance Program 401(k) Retirement Plan Paid Training 10% Off In-store Staff Purchase Discount Subsidized staff meal Birthday Cake Long Service Award Staff Recreation Activity

*Conditions may apply to some of these perks.

Shift and Work Schedule

Shift work is required Weekday & weekend

Safety Statement

Safety continues to be T&T Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.