ATM, Acceptance Testing, Application Programming Interface (API), Atlassian JIRA, Authentication, Banking Operations, Banking Services, Change Management, IT Service Management (ITSM), Identify Issues, Incident Management, Maintain Compliance, Operations, Performance Analysis, Production Control, Recycling, Release Management/Engineering, Root Cause Analysis, SQL Databases, Security Compliance, ServiceNow, Single Sign-On (SSO), Software Patches, Systems Administration/Management, Systems Maintenance, Technical Analysis, Technical Support, Trend Analysis
ARGO Teller Technical Analyst —
The ARGO Teller Technical Analyst supports and maintains branch teller systems, ensuring reliable daily banking operations and seamless customer transactions.
Required Skills
Technical
• Experience with ARGO Teller
• SQL / database basics
• API / integration understanding
• ITSM tools (ServiceNow, Jira)
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Functional
• Teller workflows:
• Deposits
• Withdrawals
• Cash handling
• Branch operations knowledge
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Soft Skills
• Strong troubleshooting
• Communication with branch users
• Ability to handle production issues
1. Teller System Support
• Support Argo Data Resource Corporation Teller platform
• Troubleshoot:
• Login / access issues
• Transaction errors (deposits, withdrawals, transfers)
• Performance issues
• Provide support to branch and teller users
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2. Application & Integration Support
• Support integrations between ARGO Teller and:
• Core banking systems
• Customer account platforms
• Payment systems
• Work with branch devices:
• ATM / PIN pad
• Signature pads
• Cash recyclers
• Check scanners
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3. Incident & Problem Management
• Monitor production issues and alerts
• Perform root cause analysis
• Coordinate with internal teams and ARGO vendor support
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4. Access & Security
• Manage teller user roles and permissions
• Support SSO / MFA authentication
• Ensure compliance with banking security standards
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5. Release & Change Management
• Support ARGO Teller upgrades and patches
• Participate in UAT testing
• Assist with production deployments
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6. Monitoring & Reporting
• Track system performance and uptime
• Analyze incidents and trends
• Recommend improvements
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