Bank Argo Teller Technical Analyst

ARGO Teller Technical Analyst —
 
 The ARGO Teller Technical Analyst supports and maintains branch teller systems, ensuring reliable daily banking operations and seamless customer transactions.
 

Required Skills
 
 Technical
 • Experience with ARGO Teller
 • SQL / database basics
 • API / integration understanding
 • ITSM tools (ServiceNow, Jira)
 
 ⸻
 
 Functional
 • Teller workflows:
 • Deposits
 • Withdrawals
 • Cash handling
 • Branch operations knowledge
 
 ⸻
 
 Soft Skills
 • Strong troubleshooting
 • Communication with branch users
 • Ability to handle production issues

 1. Teller System Support
 • Support Argo Data Resource Corporation Teller platform
 • Troubleshoot:
 • Login / access issues
 • Transaction errors (deposits, withdrawals, transfers)
 • Performance issues
 • Provide support to branch and teller users
 
 ⸻
 
 2. Application & Integration Support
 • Support integrations between ARGO Teller and:
 • Core banking systems
 • Customer account platforms
 • Payment systems
 • Work with branch devices:
 • ATM / PIN pad
 • Signature pads
 • Cash recyclers
 • Check scanners
 
 ⸻
 
3. Incident & Problem Management
 • Monitor production issues and alerts
 • Perform root cause analysis
 • Coordinate with internal teams and ARGO vendor support
 
 ⸻
 
4. Access & Security
 • Manage teller user roles and permissions
 • Support SSO / MFA authentication
 • Ensure compliance with banking security standards
 
 ⸻
 
5. Release & Change Management
 • Support ARGO Teller upgrades and patches
 • Participate in UAT testing
 • Assist with production deployments
 
 ⸻
 
 6. Monitoring & Reporting
 • Track system performance and uptime
 • Analyze incidents and trends
 • Recommend improvements
 
 ⸻