Bank Branch Manager / Financial Center Manager

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

About Us

SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients. For over 19 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements - that's the SmartBank way.

Position Overview

As a Bank Branch Manager (Financial Center Manager), you will serve as both a leader and a producer, driving branch performance while coaching a team to deliver exceptional client experiences. You'll lead a high-performing team, oversee daily operations, and play a key role in growing the business through strong client relationships and community engagement.

This role is ideal for a hands-on leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to helping clients achieve their financial goals.

What You'll Do

Lead & Develop Your Team

• Coach, mentor, and develop a high-performing team focused on delivering outstanding client experiences
• Provide ongoing performance feedback, conduct reviews, and support associate growth
• Foster a positive, accountable, and engaging team culture
• Lead daily team huddles to align on priorities and drive results

Drive Sales & Business Growth

• Achieve branch performance goals through personal production and team leadership
• Generate new business through outbound calling, community involvement, and local networking
• Build and deepen customer relationships by identifying financial needs and providing tailored solutions
• Partner with internal teams to connect clients to mortgage, commercial, and investment solutions

Deliver Exceptional Client Experiences

• Ensure every client interaction reflects SmartBank's commitment to service excellence
• Support associates in resolving complex client needs and concerns
• Promote meaningful, needs-based conversations that improve clients' financial wellness

Oversee Operations & Compliance

• Manage daily branch operations to ensure efficiency, accuracy, and compliance
• Maintain strong knowledge of policies and procedures and coach team members accordingly
• Ensure adherence to all regulatory requirements and internal controls
• Monitor branch activity, reporting, and workflows to optimize performance

Support Branch Administration

• Maintain a professional and welcoming branch environment
• Oversee facility upkeep, supplies, and product displays
• Partner with leadership and HR on staffing, communication, and employee relations matters
• Represent SmartBank as a brand ambassador within the community

Stay Hands-On in the Business

• Open consumer and business accounts and support lending activities as needed
• Perform key frontline responsibilities to support the team and client experience
• Actively contribute to the success of the branch as both a leader and a producer

What You'll Bring

• Bachelor's Degree or equivalent leadership experience
• NMLS registration (or ability to obtain)
• Proven leadership experience in retail banking or a similar environment
• Strong sales, business development, and relationship-building skills
• Solid understanding of banking operations, products, and regulatory requirements
• Excellent communication, coaching, and interpersonal skills
• High level of integrity, accountability, and professionalism

Why Join SmartBank?

We believe in taking care of our people so they can take care of our clients.

Benefits & Perks Include:

• Competitive base salary + performance incentives
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays, and volunteer time
• Career growth and leadership development opportunities
• A values-driven, people-first culture
• Opportunities to make a meaningful impact in your local community

Our Core Values

• Act with Integrity
• Be Enthusiastic
• Create Positivity
• Demonstrate Accountability
• Embrace Change

Apply Today

If you're ready to lead, inspire, and make a difference-for your team, your clients, and your community-we encourage you to apply.