Bank Medical Receptionist

Job Title: Bank Medical Receptionist

Department: Front of House / Patient Services

Hours: Flexible - Bank shifts, as required by the department

Location: The London Clinic

Salary: £13.70 per hour

Contract: Bank

About us:

The The London Clinic is one of the UK's leading independent hospitals, providing exceptional care to patients from the UK and around the world.

Established in 1932, we have eight state-of-the-art facilities located in the heart of London's medical community around Harley Street. We provide a comprehensive range of services, including complex medical and surgical procedures and specialist cancer care.

Our Front of House teams play a vital role in creating a welcoming, professional, and seamless experience for our patients, consultants, and visitors. As one of the first points of contact, our teams help build trust and confidence from the very beginning of a patient's journey.

We are proud of our supportive and collaborative culture, guided by our values: We go further, We work as one, and We personalise care.

The Role:

We are seeking friendly, professional, and highly organised Bank Medical Receptionists to join our Front of House team on a flexible, as-needed basis.

In this role, you will provide a high-quality, patient-focused service to our patients, consultants, and visitors across reception, registration, booking, and cashiering areas.

You will be responsible for creating a warm and professional first impression, ensuring patients receive excellent service throughout their visit. The role combines customer service, administration, appointment coordination, and financial processing within a fast-paced private healthcare environment.

You will work closely with consultants, clinical teams, and internal departments to ensure patients receive a smooth and efficient experience from arrival through to completion of their visit.

What We Are Looking For:

• Previous experience working in a receptionist, front-of-house, hospitality, customer service, or administration role
• Experience within a private hospital, healthcare, 4/5 hotel, or corporate front-of-house environment is desirable
• Excellent communication and interpersonal skills
• Professional telephone manner and confidence dealing with patients, visitors, and colleagues
• Strong organisational skills with the ability to multitask and prioritise effectively
• Good IT skills and confidence using computer systems
• Ability to maintain confidentiality and handle sensitive information appropriately
• Calm, methodical, and able to work effectively under pressure
• Professional appearance and a patient-focused approach
• Flexible and reliable approach to working bank shifts

Key Responsibilities:

• Welcoming patients, visitors, and consultants in a professional and friendly manner
• Managing patient registration, bookings, and reception enquiries
• Using medical systems to update patient records, appointments, billing information, and payments
• Supporting patients with payment arrangements and required documentation
• Processing payments, maintaining accurate financial records, and completing end-of-day cashiering activities
• Supporting insurance and third-party payment processes, including obtaining required authorisations where needed
• Coordinating patient journeys to ensure appointments run smoothly and delays are minimised
• Supporting taxi and courier arrangements for patients, visitors, consultants, and colleagues
• Maintaining clean, safe, and welcoming reception and waiting areas
• Responding professionally to patient queries, concerns, and feedback
• Working collaboratively with Front of House colleagues and wider clinical teams

Desirable:

• Experience working within a medical reception or healthcare administration environment
• Experience using healthcare systems such as MEDITECH, OnBase, or similar systems
• Knowledge of medical terminology and patient administration processes
• Experience supporting vulnerable patients or handling sensitive situations
• First aid training
• Customer service qualifications
• Additional language skills

Why Join Us:

You will be part of a dedicated Front of House team supporting patients at one of the UK's most respected independent hospitals.

We offer:

• Flexible Bank working opportunities
• The opportunity to gain experience within a leading private healthcare organisation
• A varied role combining customer service, administration, and patient support
• A supportive and collaborative working environment
• Opportunities to develop your skills and build your healthcare career
• The chance to make a meaningful difference to every patient experience

We are committed to safeguarding and promoting the welfare of adults at risk, children, and young people. Pre-employment checks, including a DBS check where applicable, will be undertaken in line with industry standards.

The The London Clinic is proud of its diverse workforce and welcomes applicants from all backgrounds. If you have the skills and experience for this role, we would love to hear from you.