Bank Senior Analyst

Bank Senior Analyst needs 5+ years experience

Bank Senior Analyst requires:

• Experience at a financial institution
• Experience with payments
• Experience with problem solving and incident management
• Experience leading & coordinating troubleshooting meeting with multiple partners Highly desired
• Experience with verbal and written communications with cross functional leaders including executives and c-suite
• Experience with reporting and analytics
• Experience with defining and writing user requirements/ business requirements
• Experience identifying and managing risk and escalations
• Experience with training others on new processes
• Experience writing procedures

Bank Senior Analyst duties:

• Assist in Resolution and Recovery Planning
• Assist in additional ecosystem mapping including providing requirements for technology efficiencies
• Responsible for incident daily monitoring and beginning the triage efforts when a threshold is surpassed
• Compile daily, weekly and monthly metrics to demonstrate health of payments ecosystem for different forums
• Performs audits against ServiceNow incidents and Payments Command Center incidents including providing enhancements for automation
• Identify new opportunities for proactive monitoring and gaps within current process and procedures
• Support the creation of the centralized performance standards
• Support the creation of Incident Summary Log that includes all Incidents that impact payments and include support
• Update the Standard Operating Procedures as necessary and perform a monthly review for accuracy
• Daily and/ or weekly working sessions with Technology, Operations, and other Payment teams to review current process and procedures and identify efficiencies
• Investigate Customer Complaints and recommend enhancements
• Partnership with Technology, Operations and other Payment front line teams for production testing

Training responsibilities:

• Create and update training materials for associates
• Provide training