Contact cardholders via outbound and inbound telephone calls regarding credit card past due balances for 13 affiliate banks. Assist cardholders with payment options for past due balances. Research disputed items on past and present cardholder credit reports and work to resolve valid disputes. Review bankruptcy notices. Review system reports of returned check and ACH payments, communicate with the cardholder, and follow up with a formal written notice. Work with third party collection agencies and attorneys on past due collections cases. Document all cardholder communication in the cardholders file. Perform updates to collection and regulatory reporting agencies. Prepare charge off of past due accounts deemed uncollectable within regulatory guidelines. Perform reviews or checkbacks of work prepared by coworkers. Complete customer CRM for every case. Act as liaisons with personnel at the 13 affiliates and the various processors and Card Associations. Work closely with all departments within BankCard to ensure customer accounts are accurate and complete.
Assignment review and approval of work may come in written or verbal form from the following sources: Operations VP, Collections Manager, or Collections Assistant Manager. Attend and assist with training sessions to increase knowledge about the bank and the financial services industry. Take time to bring their concerns to internal meetings and able to communicate with their manager. Have contact with every area of the bank and all our affiliates to gain information to help investigate past due balances; seek help to answer questions concerning possible charge off accounts. Occasionally requires assistance from other bank departments or from holding company operations. Responsible for compliance with all banking regulations applicable to the job. Other duties as assigned.
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.