Banker I

Reports To: Branch Manager

Job Description:

This role is responsible for providing exceptional service to our members by handling a wide range of financial transactions and inquiries. The Banker 1 will serve as a trusted advisor, helping members achieve their financial goals through a consultative sales approach and a deep understanding of our credit union's products and services.

Major Responsibilities:

• Greet and assist members in a friendly and professional manner, both in-person and over the phone.
• Process a variety of financial transactions accurately and efficiently, including deposits, withdrawals, loan payments, transfers, and wires.
• Open new accounts, including checking, savings, and certificates of deposit, for new and existing members.
• Take consumer loan applications, including auto, credit cards, personal lines of credit, signature loans for new and existing members.
• Assist members with fraud and dispute claims, including guiding them through the necessary steps to file a claim, explaining the process, and setting expectations for resolution.
• Educate members on the features and benefits of our credit union's products and services, such as loans, credit cards, and online banking.
• Resolve member inquiries and issues in a timely and effective manner, escalating complex matters to the Branch Manager as needed.

Sales and Business Development:

• Actively participate in sales activities and campaigns to meet or exceed individual and branch goals.
• Identify and act on cross-selling opportunities to deepen member relationships.
• Develop and maintain a strong knowledge of our credit union's products, services, and policies.
• Build and maintain strong relationships with members to foster loyalty and retention.
• Attend community events to build brand awareness.

Compliance and Operations:

• Adhere to all credit union policies, procedures, and regulatory requirements, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
• Maintain a high level of accuracy and attention to detail in all transactions and documentation.
• Balance cash drawer daily and maintain accurate records.
• Assist with branch opening and closing procedures as needed.

Other essential functions of the job may be assigned by your supervisor.

Educational Requirements:

• High school diploma or its equivalent is required, and some college is preferred.

Skills Required:

• Excellent oral and written communication skills.
• Excellent organizational and time management skills, with the demonstrated ability to manage and prioritize multiple tasks while under strict deadlines and constant interruptions.
  Ability to maintain a flexible schedule to attend training sessions that are held before or after regular retail hours.

Reasoning Requirements:

• Ability to act in a discrete manner when dealing with sensitive membership information (loan denials, overdrawn accounts, etc.).
• A high degree of reasoning ability and good judgment in setting priorities and carrying out duties with supervision.
• Ability to make sound decisions regarding branch operations and member relations with confidence and firmness after assembling facts and weighing alternative solutions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; climb or balance; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Note: Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making decisions pertaining to compensation.