Affidian Credit Union is looking for a Branch Manager. We are an established, strong organization, looking for someone who enjoys helping others and building relationships. If you have the experience, qualifications, and passion - Affidian is looking for you to join our team.
We offer a comprehensive health insurance package, competitive salary, generous PTO plan, paid holidays, and eligibility for participation in a 401 K retirement program. The salary range is from $65,325 to $97,988 and does commensurate with experience. The Credit Union promotes from within, and encourages opportunities for growth and advancement. This position is located at 992 Potomac Circle, Aurora, CO 80011. This is a full-time, in-office, position. Branch hours are Monday - Friday from 8:00 am to 5:00 pm.
Position Description:
Manage and maintain a healthy branch office through positive and timely interaction with staff and members. Responsible for the operations of Tellers, Universal Associates, Member Service Representatives, Consumer and Senior Lenders and others as assigned.
Duties and Responsibilities.
MANAGING:
DEVELOPMENT:
MEMBER SERVICE:
LEADERSHIP:
- Recommends, administers and adheres to policies and procedures for overall branch operations.
- Ensure employees are trained and accountable.
- Review long term employee goals periodically to facilitate a healthy succession plan.
- Bring resolution to employee and/or member complaints to ensure an appropriate level of service recovery.
Performance Standards:
- Must have a strong knowledge of banking operations and procedures.
- Complete all required training.
- Provide courteous, friendly, timely and professional service to all members and staff in an accurate manner.
- Ability and knowledge to perform the duties of all branch personnel.
- Assist the digital department with phones/chats as the situation needs and services may warrant.
- Maintain a professional appearance and work environment.
- Comply with all the published directives and expectations of the Affidian CU Employee Handbook.
- Support all internal and external educational opportunities.
- Support all corporate goals and objectives.
Qualification Requirements:
- Must have excellent verbal communications and listening skills.
- Pro-active in solving problems and taking initiative to go a step above in all situations.
- Must have organizational skills to handle a large volume of information for varying calls.
Education and/or Experience:
- Must have worked in a financial institution for a minimum of three years, with at least two years’ experience with a Credit Union.
- Minimum three years’ experience in management.
- Bachelor’s Degree in Business Administration or other related field from an accredited university.
This is not a complete description of the position. The job description will be provided at the time of an interview and job acceptance.