ATM, Banking Operations, Banking Services, Cash Management, Communication Skills, Computer Skills, Computer Workstations, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Data Analysis, Develop and Maintain Customers, Establish Priorities, High School Diploma, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Sales, Writing Skills
Performs a variety of duties to provide extraordinary customer service at a lobby workstation and/or a drive-thru workstation. These duties include the receiving, paying out and the keeping of accurate records for all the monies involved in paying and receiving transactions. Responsible for scanning daily work, balancing and maintenance of banking center's ATM and vault as assigned. Provide customer services on the banking floor including but not limited to opening and maintaining deposit accounts. Establishes and maintains good customer relations with present customers to retain and expand existing banking relationships and solicits new business from non-customers in the areas of Deposit, Loan and Trust products and services. Serves as backup to the Assistant Banking Center Leader (ABCL) as assigned.
SKILLS, KNOWLEDGE, AND/OR ABILITIES
- Knowledge of Bank operational policies and procedures in the areas of teller, ATM, cash management and customer service
- Knowledge of the Bank's products and services
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Excellent organizational skills
- Good record-keeping skills
- Analyze data as well as situations
- Self-disciplined with the ability to work independently as well as within teams
- Cash handling experience
- Customer relations experience
- Sales experience
- Computer skills to include Microsoft Word, Excel & Outlook
- Present oneself professionally
- Maintain confidentiality
- Prioritize and be flexible
EDUCATION, TRAINING AND/OR EXPERIENCE
- High school diploma or GED equivalent required.
- Banking experience preferred.
- Minimum of 2 years of banking or related experience preferred.
- Previous teller and/or sales experience preferred.